Service Administrator

Compensation Range: $20.00 to $30.00 per hour. This range is regarding base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location skillset education and :Our Construction Equipment Group is seeking a full-time Service Administrator to support our Middleboro MA location. This position will ensure the work order process is being managed and completed in an efficient and accurate manner. The goals are to assist the service manager throughout the work day and take care of our customer and technician needs. The primary responsibilities of the position consist of but are not limited to:Register warranty into vendors systemsMap the warranty process for each OEM and warranty vendorProvide support to the service with the Warranty manager and external stakeholders to ensure warranty claims are on purchase order (PO) number from the customer if the customers protocol is to give out closely with Technicians and Service department on a daily basisInput technician job repair write ups located in our business system. This will be done daily on all jobs that are completed and in all work orders ready to close for the service manager to review once the job is all work orders closed when job is for all time entries and payroll for the shop and field technicians. All payroll must be approved by the service manager prior to will call customer to provide updates or obtain additional information from up with other inter-company departments on open Altas Guiding Principles into daily other duties as regular and reliable attendance including being ready for work at the designated start Skills and Qualifications:Previous billing and customer service experience is highly have strong computer skills and working knowledge of Microsoft Word Excel and Outlook. Previous ERP experience is a excellent verbal and written communication time management skills and the ability to communicate with all levels of coworkers as well as Skills - Intermediate: Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement volume and Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.