Service Administrative & Rental Coordinator

Service Administrator & Rental Coordinator

Join Team Glendale at Glendale Chrysler Jeep Dodge Ram

Glendale Chrysler Jeep Dodge Ram is looking for a motivated customer-focused individual to join our Service Administrative Team in a hybrid role that combines Service Cashier Customer Support and Rental Fleet Coordination responsibilities.

The ideal candidate will have a positive attitude strong organizational skills excellent customer service abilities and enjoy working in a fast-paced team environment. This role is perfect for someone who enjoys variety throughout the day and takes pride in helping customers while supporting dealership operations.

This is a full-time position (40 hours per week) with a rotating 4-day 10-hour schedule. Hours are 7:00 AM 6:00 PM with a one-hour lunch break. Some Saturdays are required.

Team Glendale Culture

At Glendale we pride ourselves on creating an atmosphere where employees are more like family members than coworkers. We strongly encourage a positive culture and are passionate about building a successful team we proudly call Team Glendale.

Our owner is incredibly hands-on and continually reminds employees that they are the secret ingredient to Glendales success.

Glendale focuses on employee growth and success by providing training programs advancement opportunities and a supportive environment where employees are challenged mentored and empowered to grow their careers.

Employee Benefits

• Excellent Benefits Package
• Health Dental & Vision Insurance
• Competitive Pay
• Paid Training
• Paid Holidays
• Paid Vacation Sick Days & Personal Days
• Employee Vehicle Purchase Plans
• Discounted Rates on Parts & Labor
• Discounts on New & Used Vehicles
• Positive Work Environment
• Strong Team Atmosphere
• Long-Term Job Security
• Opportunity for Advancement

Duties & Responsibilities

Service Administration & Customer Support

• Calculate customer bills using the dealership computer system
• Receive and process cash check and credit card payments accurately
• Answer and transfer phone calls professionally
• Schedule service appointments accurately
• Respond promptly to customer emails texts and online chats
• Ensure repair orders are properly signed and closed out
• Balance daily cash check and credit card deposits
• Scan and electronically file documents daily
• Perform receptionist duties as needed
• Communicate with service advisors and department managers regarding customer needs
• Maintain knowledge of dealership products services and pricing updates

Rental Fleet Coordination

• Assist customers with rental vehicle reservations and agreements
• Verify insurance coverage and rental authorizations with insurance companies
• Obtain required documentation including drivers license proof of insurance and signatures
• Conduct vehicle check-in/check-out inspections for damage fuel level and mileage
• Ensure rental agreements are closed promptly upon vehicle return
• Educating customers on rental policies and responsibilities
• Track rental fleet activity revenue and days rented
• Coordinate with service advisors regarding customers currently using rental vehicles
• Help maintain rental fleet readiness by assisting with vehicle organization cleanliness and turnaround

General Responsibilities

• Maintain a professional organized and customer-friendly work environment
• Protect customer information and maintain confidentiality
• Follow all company safety policies and procedures
• Perform additional duties as assigned by management

Qualifications

• Excellent customer service and communication skills
• Positive attitude and ability to work well with others
• Strong organizational and multitasking abilities
• Basic computer and office equipment skills
• Ability to maintain professionalism in a fast-paced environment
• Previous customer service experience preferred
• Ability to work some Saturdays
• Valid drivers license required
• Ability to operate a manual transmission preferred
• Must be able to pass pre-employment background check and drug screening upon conditional offer

If you are currently working at a dealership please apply with confidence. Your current employer will not be notified.