Service Administrative Operations Lead

We are looking for a highly organized proactive and dependable Service Administrative Operations Lead to support the day-to-day operations of our dealerships Service Department.

This is a key administrative leadership position responsible for keeping several important areas of the Service Department organized and running efficiently including our Service Call Center loaner vehicle program accounting schedules customer follow-up and departmental administrative processes.

The ideal candidate is someone who takes ownership follows through catches details others may miss and is comfortable managing multiple priorities in a fast-paced dealership environment.

Hourly Pay: $22.00 - $27.00 Depending on experience.

Service Call Center

• Oversee the daily operation and performance of the Service Call Center.
• Support train and provide accountability for Call Center personnel.
• Monitor appointment scheduling incoming calls customer communication and follow-up.
• Work closely with Service Advisors and management to ensure effective communication and a positive customer experience.

Loaner Vehicle Program

• Oversee the administration and daily operation of the dealerships loaner vehicle program.
• Maintain accurate records for loaner agreements deposits mileage fuel vehicle condition and availability.
• Ensure Hyundai loaner reimbursements are submitted and properly accounted for.
• Monitor compliance with dealership loaner policies and procedures.

Accounting & Administration

• Maintain and review Service Department accounting schedules and administrative records.
• Follow up on outstanding items and work with Service Management and Accounting to resolve discrepancies.
• Maintain accurate organized documentation and departmental records.
• Assist Service Management with reporting tracking special projects and daily administrative needs.

Department Support & Customer Service

• Serve as a central administrative resource for the Service Department.
• Coordinate with Service Parts Accounting Sales and dealership management.
• Identify opportunities to improve processes organization efficiency and customer service.
• Assist with customer concerns and ensure unresolved issues receive appropriate follow-up.
• Maintain confidentiality of customer employee financial and dealership information.

• Previous automotive dealership service department administrative or office leadership experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and frequent interruptions.
• Strong problem-solving skills and good judgment.
• Comfortable holding others accountable and following through on assignments.
• Strong computer skills with the ability to learn dealership systems and software.
• Professional dependable and customer-focused.
• Ability to work independently while collaborating effectively with multiple departments.

You will be successful in this position if you are the person who naturally keeps things organized follows up solves problems and makes sure nothing falls through the cracks.

Were looking for someone who is accountable adaptable detail-oriented and comfortable taking ownership of important processes. You should enjoy working with people while also being comfortable managing schedules records reporting vehicles and administrative details.

This position plays an important role in helping our Service Department operate efficiently while delivering an exceptional experience for our customers.