Service Account Coordinator

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and a landscape where attention is limited and competition is constant we help brands communicate more clearly present themselves more effectively and grow with intention

We are seeking an organized and customer-focused Service Account Coordinator to support customer relationships service requests follow-ups and daily account activities. This opportunity is ideal for someone who enjoys communicating with customers coordinating details solving routine concerns and developing valuable account management and customer service skills.

• Communicate service information clearly and professionally.
• Maintain organized customer and account information.
• Identify customer needs and connect them with appropriate solutions.
• Support customer satisfaction and relationship-building initiatives.
• Communicate updates and relevant information to customers.
• Follow up with customers regarding requests and opportunities.
• Assist with customer retention and engagement activities.
• Maintain accurate records of customer interactions and service activities.
• Communicate customer feedback and account concerns to team members.
• Coordinate with colleagues to help ensure timely customer support.
• Assist with promotional and customer outreach initiatives when needed.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Customer-focused and professional attitude.
• Strong attention to detail.
• Good problem-solving and listening skills.
• Ability to manage multiple responsibilities efficiently.
• Reliable adaptable and self-motivated.
• Comfortable interacting with customers in person and by phone.
• Previous account support customer service sales office or administrative experience is a plus but not required.