Server
West Hollywood, CA - USA
Job Summary
Casa Madera is a coastal-inspired dining experience where the spirit of the Riviera Maya meets elevated Mexican cuisine. The menu celebrates fresh thoughtful ingredients warm flavors and dishes rooted in tradition while embracing a sense of ritual grounding and connection.
Designed to feel like a retreat from the everyday Casa Madera blends soulful energy handcrafted cocktails and an atmosphere that moves effortlessly from relaxed to refined. Every moment is meant to feel immersive intentional and touched by the elements.
Casa Madera has locations in Toronto and West Hollywood each offering its own interpretation of this coastal Mexican escape.
Job Summary
Servers are the direct link between the company and the guests. Serversare responsible forall aspects of theguestexperiencewithin their assigned sections and service areas.This role is ideal for experienced Servers who take pride in hospitality attention to detail and executing service ata high level.Servers provide guests with thoughtful guidance on food and beverage offerings and ensure every table receives attentive polished service throughout the dining experience. Servers take ownership of their tables ensureaccuratebilling andmaintainstrong awareness of service flow and guest needs.
Servers are expected to stay engaged on the floormaintainawareness of table progress and work proactively with support staff the kitchen bar and management to ensure service runs smoothly. As a reflection of the business Servers shouldmaintaina clean and polished appearance anddemonstrateprofessionalism confidence and composure throughout each shift.
Key Responsibilities
Deliver a consistentlyhigh-quality and attentivelevel of service thataligns withfine-dining standards.
Demonstrate extensive knowledge of the menu ingredients preparation methods allergens and presentation
Exhibit strong knowledge of wine spirits cocktails and pairings to guide guests with confidence and accuracy
Provide personalized recommendations based on guest preferences dietary needs and dining occasions
Execute service with precision by following established steps of service to ensure consistency accuracy and efficiency
Maintain awareness of table progress kitchen timing bar pacing and guest satisfactionthroughout service.
Collaborate with support staff and kitchen teams to ensure smooth service execution
Maintain a clean safe and organized work environment in compliance with all health safety and sanitation standards
Uphold all company policies service standards and brand expectationsat all times
Qualifications
Strong multitasking skills with the ability to remain calm focused and polished in a fast-paced environment
A diligent work ethic witha strong senseof accountability and attention to detail
Ability toanticipateguest needs and adapt service style accordingly
Solid understanding of cocktails spirits wine and beverage service
Experience in a full-service fine-diningor upscale restaurant environment preferred
Open availability including nights weekends and holidays
Ability to stand for the duration of assigned shifts andlift upto 35 pounds
Excellent communication skills and the ability to work effectively as part of a team
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin disability veteran status or any other characteristic protected by applicable law.
If you requirea reasonableaccommodation to complete the application or interview process please contact Human Resourcesat . We are committed to providing reasonable accommodationsin accordance withapplicable law.