Server The Café

• Consistently provide warm professional friendly and engaging service in accordance with Fairmont and The Café by Chef Emeril standards. 
• Create welcoming and memorable guest experiences by anticipating needs and providing attentive personalized service. 
• Demonstrate complete knowledge of outlet policies procedures service standards and steps of service. 
• Maintain detailed knowledge of The Café menu including breakfast and lunch offerings pastries desserts sandwiches salads specialty items and daily features. 
• Maintain knowledge of coffee espresso specialty beverages juices teas and other beverage offerings. 
• Understand ingredients preparation methods garnishes allergens dietary restrictions and appropriate menu recommendations. 
• Assist guests with menu selections and confidently answer questions regarding ingredients preparation and beverage offerings. 
• Demonstrate knowledge of Chef Emeril Lagasses culinary style and the New Orleans influences represented throughout The Café. 
• Accurately take food and beverage orders and communicate special requests allergies and modifications to the appropriate culinary team. 
• Deliver food and beverages promptly while maintaining proper presentation quality temperature and timing. 
• Monitor guest satisfaction throughout the dining experience and proactively address needs or concerns. 
• Present guest checks and accurately process cash credit card and other forms of payment in accordance with established procedures. 
• Maintain cleanliness and organization of tables service stations dining areas and other guest-facing spaces. 
• Assist with setting clearing and resetting tables and service areas throughout the shift. 
• Attend pre-shift meetings tastings training sessions and departmental meetings to continually develop product knowledge and service skills. 
• Maintain familiarity with Fairmont New Orleans amenities services outlets events and local attractions to assist guests with inquiries. 
• Follow all food safety sanitation responsible alcohol service and workplace safety policies and procedures. 
• Maintain a clean pressed and professional uniform and polished appearance consistent with Fairmont standards. 
• Assist with opening and closing duties stocking side work and other operational responsibilities as assigned. 
• Work collaboratively with Culinary Stewarding Host and other Food & Beverage colleagues to ensure seamless service. 
• Uphold the hospitality and culinary standards associated with Chef Emeril Lagasse and Fairmont New Orleans. 
• Perform additional duties as assigned. 

Qualifications :

• Previous restaurant café hotel or hospitality experience preferred. 
• Luxury hotel or upscale dining experience is an asset. 
• Passion for food beverage coffee and creating exceptional guest experiences. 
• Strong communication and interpersonal skills. 
• Ability to develop detailed knowledge of menu and beverage offerings. 
• Professional personable and service-oriented demeanor. 
• Ability to work efficiently in a fast-paced environment. 
• Ability to remain composed and attentive during high-volume service periods. 
• Strong organizational and multitasking abilities. 
• Previous POS experience is an asset; training will be provided. 
• Ability to work flexible schedules including mornings evenings weekends holidays and extended shifts as operationally required. 
• Must be legally authorized to work in the United States. 
• Must possess or be able to obtain required Louisiana food safety certifications. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time