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Server Specialist III
Job Location:
Job Location:
Houston, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
23 June 2026 (30+ days ago)
Posted:
Application Deadline:
20 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Server Specialist III
Location: Houston TX 77064
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Job Summary:
- We are seeking a dedicated detail-oriented IT Server Operations Analyst to join our IT Server Operations team within the Network Operations Center (NOC).
- This role is designed for someone who thrives in a structured fast-paced operational environment and can balance day-to-day server support responsibilities with growing involvement in cloud operations automation and observability.
- This position remains rooted in NOC-based server operations: monitoring alerting incident response shift handoffs failovers and failbacks DNS updates maintenance window execution and support ticket coordination.
- At the same time the role will partner closely with the broader Server Operations team on automation initiatives cloud onboarding support and observability workflows across on-prem AWS and Azure environments.
- The ideal candidate brings hands-on experience in Windows and Linux server support NOC operations troubleshooting and infrastructure support while also offering working knowledge of AWS Azure cloud-native monitoring tools and observability platforms.
- Success in this role means keeping systems stable improving operational efficiency communicating clearly across teams and helping modernize support processes through better tooling automation and cloud awareness.
Key Responsibilities:
Monitoring Alerting and Incident Response:
- Monitor infrastructure and platform health using tools such as SolarWinds Orion Dynatrace AWS CloudWatch Azure Monitor or similar platforms.
- Respond to alerts with urgency and precision triage issues escalate appropriately and drive resolution within SLA targets.
- Log incidents thoroughly capturing actions taken outcomes and escalation flow to support RCA post-mortems and knowledge sharing.
- Participate in a structured on-call rotation for after-hours support.
- Execute maintenance window tasks by validating application checkouts confirming maintenance mode and suppressing alert noise according to implementation schedules.
Server Operations DNS and Platform Tools:
- Perform hands-on diagnostics and remediation for Windows and Linux servers in physical virtual and hybrid environments.
- Support routine maintenance activities including server health checks troubleshooting patching coordination firmware updates and operational validation.
- Create manage and update support tickets and coordinate on-site or cross-team follow-up as needed.
- Maintain accurate documentation of configurations operational standards and support procedures.
- Support failover and failback activities and ensure proper validation and documentation.
- Work with native cloud monitoring services such as AWS CloudWatch and Azure Monitor for baseline visibility alerting and reporting.
- Collaborate with observability-focused team members on deeper monitoring use cases topology visibility and application-aware troubleshooting.
- Create and update DNS records in Infoblox to support infrastructure changes failovers application status changes and forwarding-zone needs.
Automation and Process Improvement:
- Partner with the team on automation initiatives that reduce manual effort improve alert quality and strengthen operational consistency.
- Use or contribute to automation and scripting efforts involving tools such as PowerShell Bash Python Ansible or workflow-based tooling as appropriate.
- Help identify repetitive operational tasks that should be standardized through runbooks playbooks workflow cleanup or automation.
- Support improvements in areas such as monitoring onboarding maintenance window workflows ticket routing and operational documentation.
Reporting Communication and Engagement:
- Provide clear concise updates during shift handoffs operational reviews and incident communications.
- Collaborate with cross-functional teams to align on incident priorities escalation paths service impact and operational ownership.
- Partner with stakeholders to understand key performance metrics and improve reporting dashboards and actionable alerting.
- Track operational metrics and highlight risk recurring issues and opportunities for service improvement.
Required Qualifications:
- 5 years of hands-on experience in server operations or infrastructure support roles.
- Strong working knowledge of Windows Server and Linux environments.
- Experience with infrastructure monitoring alerting and incident response workflows.
- Familiarity with SolarWinds Orion Dynatrace or similar monitoring and observability platforms.
- Working knowledge of AWS and/or Azure including basic familiarity with CloudWatch and/or Azure Monitor.
- Familiarity with data center operations hardware support and physical/virtual infrastructure troubleshooting.
- Solid understanding of networking fundamentals (TCP/IP DNS DHCP).
- Excellent troubleshooting documentation and communication skills.
- Comfortable working shifts participating in on-call rotation and operating from the NOC environment.
Preferred Qualifications:
- Experience supporting hybrid environments across on-prem AWS and Azure.
- Familiarity with AWS CloudWatch Azure Monitor as part of an enterprise observability model.
- Experience with PowerShell Bash Python or Ansible for operational scripting or workflow automation.
- Exposure to virtualization technologies such as VMware or Hyper-V.
- Familiarity with ITSM and ticketing tools such as Helix Remedy.
- Experience with Infoblox or enterprise DNS administration.
- Experience contributing to runbooks playbooks automation workflows or operational onboarding processes.
- Relevant certifications such as Microsoft Red Hat AWS Azure CompTIA Server or similar.
Top Daily Tasks:
- Manage and tune SolarWinds Orion and Dynatrace alerting for actionable signal quality and maintenance-window noise suppression.
- Triage incoming alerts email notifications and server related issues; escalate critical events and maintain stakeholder awareness.
- Perform and validate application failovers and failbacks and document actions taken.
- Provide responsive phone and ticket support for infrastructure incidents and service requests.
- Create and update DNS entries in Infoblox.
- Review dashboards and monitor views across Orion Dynatrace CloudWatch and Azure Monitor as applicable to supported workloads.
- Participate in shift handoffs queue management and runbook-driven operational follow-up.
- Identify repetitive operational work suitable for scripting workflow cleanup or automation collaboration.
Must Have:
- Clear Actionable Communication Demonstrated ability to communicate operational status incident impact and resolution steps across technical and business stakeholders especially during shift handoffs and escalations.
- Infrastructure Monitoring and strong familiarity with tools like SolarWinds Orion Dynatrace or equivalent platforms to monitor system health and suppress noise during maintenance windows
- Reliability and Shift Discipline Consistent performance during assigned shifts including punctuality accountability and participation in on-call rotations.
- Server Troubleshooting Skills Ability to diagnose and resolve issues across Windows and Linux environments.
Nice To Have:
- Basic Scripting Awareness Familiarity with PowerShell or Bash for simple automation or log parsing tasks (not required but helpful for efficiency).
- Certifications Industry credentials such as CompTIA Server Microsoft Certified: Azure Administrator or Red Hat Certified System Administrator.
- ITSM and Ticketing - Experience with Helix Remedy or similar platforms for incident tracking and change control.
- Virtualization Experience Exposure to VMware or Hyper-V environments for server provisioning and troubleshooting.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
