Server Delmonico Steakhouse

Reporting to the F&B Manager responsibilities and essential job functions include but are not limited to the following: 

• Consistently provide professional warm engaging and personalized service in alignment with Fairmont and Delmonico Steakhouse standards 
• Create memorable guest experiences by anticipating needs demonstrating genuine hospitality and maintaining a strong presence throughout the dining experience
• Demonstrate a complete understanding of all restaurant policies procedures service standards and steps of service 
• Develop an in-depth knowledge of the Delmonico Steakhouse menu including premium cuts of beef signature dishes sauces garnishes ingredients preparation methods and culinary techniques 
• Maintain extensive knowledge of the restaurants wine spirits cocktail and beverage offerings and confidently assist guests with selections and pairings
• Demonstrate knowledge of New Orleans culinary traditions and the philosophy behind Chef Emeril Lagasse and the Delmonico Steakhouse concept
• Communicate menu items ingredients preparation methods and recommendations in an informative engaging and approachable manner
• Assist guests with menu selections while accommodating dietary restrictions allergies preferences and special requests with care and attention to detail
• Demonstrate confidence in describing and presenting premium steakhouse offerings including cuts temperatures preparation styles and appropriate accompaniments 
• Work closely with culinary beverage and service teams to ensure seamless execution and an exceptional guest experience
• Follow all food safety sanitation and responsible alcohol service policies and procedures 
• Attend and actively participate in pre-meal briefings tastings training sessions and departmental meetings to continually enhance product knowledge and service excellence 
• Remain current on hotel offerings promotions events and guest experiences throughout Fairmont New Orleans 
• Accurately process cash and non-cash transactions while following all procedures related to shift-end reports cash handling deposits and due backs 
• Ensure all tables service stations linens and dining areas are properly maintained and presented according to Delmonico Steakhouse standards 
• Accurately count and reconcile linen at the conclusion of each shift 
• Report to work on time in a clean pressed and professional uniform with required name badge and grooming standards 
• Maintain a polished and professional appearance consistent with the luxury standards of Fairmont New Orleans 
• Consistently demonstrate teamwork professionalism discretion and a commitment to exceeding guest expectations 
• Perform other duties as assigned 

Qualifications :

• Previous experience as a Server in an upscale luxury fine dining or high-volume restaurant environment preferred 
• Passion for hospitality food wine spirits and creating exceptional guest experiences 
• Strong knowledge of food and beverage service with a willingness and ability to continuously develop product knowledge 
• Excellent verbal and written communication skills 
• English fluency is required; additional languages are an asset
• Highly responsible reliable and detail-oriented 
• Strong interpersonal and problem-solving skills with the ability to confidently interact with a diverse clientele 
• Ability to remain composed and professional while working in a fast-paced high-energy environment 
• Ability to work collaboratively as part of a team while independently managing assigned responsibilities 
• Previous Micros or POS experience is an asset; training will be provided 
• Ability to work a flexible schedule including evenings weekends holidays and special events 
• A genuine passion for New Orleans hospitality and a desire to represent the Delmonico Steakhouse and Fairmont New Orleans brands with pride

Additional Information :

Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand team members enjoy a comprehensive benefits package designed to support their health well-being and financial future including:

• Medical Dental and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Remote Work :

No

Employment Type :

Full-time