Server Assistant Delmonico Steakhouse

• Maintain complete knowledge of and comply with all departmental policies service procedures standards and Delmonico Steakhouse service expectations.
• Support Servers and other Front of House team members in delivering attentive efficient and personalized service.
• Anticipate guest and service team needs and respond promptly and professionally.
• Greet and acknowledge guests in a warm courteous and professional manner when interacting with them throughout the dining experience.
• Assist with the delivery and presentation of food and beverages to guest tables in accordance with service standards.
• Ensure food is delivered to the correct table and assist Servers with proper placement and clearing of dishes.
• Maintain complete knowledge of menu items ingredients preparation methods and common guest questions to provide accurate information when appropriate.
• Maintain cleanliness organization and proper appearance of guest tables service stations side stations and assigned work areas.
• Clear and reset tables promptly and discreetly while minimizing disruption to the guest experience.
• Replenish water bread service silverware glassware napkins condiments and other service items as directed.
• Assist with pre-shift and post-shift setup and breakdown of the restaurant including stocking service stations and ensuring all required supplies are available.
• Assist with maintaining proper levels of china glassware silverware linens and other operating supplies.
• Communicate effectively with Servers Captains Managers Culinary and other departments to ensure smooth service.
• Assist in coordinating the timely delivery of food from the kitchen to the dining room.
• Monitor assigned areas throughout service and promptly address cleanliness presentation or guest-service needs.
• Handle dishes glassware and equipment safely and properly.
• Assist with special events private dining large parties and other outlet functions as assigned.
• Respond appropriately to guest requests and immediately communicate complaints or service concerns to the Server or Manager.
• Maintain a professional appearance and demeanor consistent with luxury hotel and fine-dining standards.
• Maintain strict compliance with all health sanitation safety and hotel requirements.
• Perform additional duties as assigned by the Restaurant Manager Captain or other culinary/F&B leadership.

Qualifications :

• Previous experience in a restaurant hotel or hospitality environment preferred.
• Previous fine-dining or luxury hospitality experience preferred.
• High school diploma or equivalent preferred.
• Ability to communicate effectively in English both verbally and in writing.
• Ability to maintain a professional and polished demeanor in a high-end dining environment.
• Strong attention to detail and commitment to exceptional guest service.
• Ability to work effectively as part of a team in a fast-paced environment.
• Ability to anticipate needs and demonstrate a sense of urgency while maintaining composure.
• Ability to handle multiple tasks and priorities during busy service periods.
• Ability to safely lift carry and transport food dishes glassware and service equipment.
• Ability to stand and walk for extended periods.
• Must be available to work flexible schedules including evenings weekends and holidays.

Additional Information :

What will you bring to this role

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered supported and recognized
• Drive top performance to achieve exceptional results

Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand team members enjoy a comprehensive benefits package designed to support their health well-being and financial future including:

• Medical Dental and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time