Enter a job title or keyword
Senior Volunteer Experience Specialist
Job Location:
Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
26 August 2026 (30+ days ago)
Posted:
Application Deadline:
23 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Frederik Meijer Gardens & Sculpture Park
Senior Volunteer Experience Specialist
Senior Volunteer Experience Specialist
Location: Grand Rapids MI
Department: Human Resources & Volunteer Services
Department: Human Resources & Volunteer Services
Reports To:Manager Human Resources
Schedule: Full-Time Salary Exempt Primarily Monday-Friday with flexibility for occasional evenings weekends and holidays based on volunteer and organizational needs
Be Part of an Exceptional Volunteer Experience
Volunteers are at the heartFrederik Meijer Gardens & Sculpture Park. As theSenior Volunteer Experience Specialist youll lead the day-to-day operations of one of the regions premier volunteer programs ensuring volunteers feel welcomed supported and connected while helping advance Meijer Gardens mission. This role combines operational leadership process improvement and relationship building to create an outstanding experience for volunteers and the departments they support.
Why This Role Matters
Behind every successful exhibition event educational program and guest experience is a well-supported volunteer team. This position serves as the organizations senior operational resource for volunteer services helping departments effectively utilize volunteers while continuously improving the systems processes and programs that make volunteer engagement successful.
What Youll Do
Volunteer Operations & Program Leadership
Schedule: Full-Time Salary Exempt Primarily Monday-Friday with flexibility for occasional evenings weekends and holidays based on volunteer and organizational needs
Be Part of an Exceptional Volunteer Experience
Volunteers are at the heartFrederik Meijer Gardens & Sculpture Park. As theSenior Volunteer Experience Specialist youll lead the day-to-day operations of one of the regions premier volunteer programs ensuring volunteers feel welcomed supported and connected while helping advance Meijer Gardens mission. This role combines operational leadership process improvement and relationship building to create an outstanding experience for volunteers and the departments they support.
Why This Role Matters
Behind every successful exhibition event educational program and guest experience is a well-supported volunteer team. This position serves as the organizations senior operational resource for volunteer services helping departments effectively utilize volunteers while continuously improving the systems processes and programs that make volunteer engagement successful.
What Youll Do
Volunteer Operations & Program Leadership
- .Lead the daily operations of Meijer Gardens volunteer program ensuring consistent service and operational excellence
- Oversee complex volunteer scheduling and deployment across multiple departments and institutional priorities
- Serve as the primary subject matter expert for volunteer operations policies systems and best practices
Volunteer Experience & Engagement
- Champion volunteer engagement recognition and retention initiatives that strengthen the overall volunteer experience
- Partner with HR leadership to enhance volunteer recruitment onboarding communications and engagement strategies
- Provide guidance and solutions for complex volunteer concerns while fostering a welcoming and inclusive environment
Process Improvement & Development
- Analyze volunteer participation scheduling utilization and engagement data to identify opportunities for improvement
- Lead operational improvement initiatives that increase efficiency consistency and program effectiveness
- Develop and maintain volunteer procedures standards documentation and system enhancements
Cross-Functional Partnership
- Partner with department leaders to anticipate volunteer resource needs and recommend operational solutions
- Represent volunteer services on cross-functional committees projects and institutional initiatives
- Build collaborative relationships that strengthen volunteer operations across the organization
Training Mentorship & Operational Support
- Provide onboarding coaching and day-to-day guidance to Volunteer Experience Coordinators and other assigned team members
- Share operational knowledge and best practices that improve volunteer services delivery
- Support special projects and perform additional responsibilities that advance organizational priorities
What You Bring
Required Qualifications
- Bachelors degree in Human Resources Business Administration Nonprofit Management Communications or a related field or an equivalent combination of education and experience
- 5-7 years of experience in volunteer coordination HR operations workforce scheduling nonprofit program management or a related field
- Demonstrated experience managing complex scheduling environments or high-volume service operations
- Excellent organizational communication interpersonal and conflict resolution skills
- Strong analytical thinking professional judgement and process improvement mindset
- Ability to build collaborative relationships and influence stakeholders across multiple departments
Preferred Qualifications
- Experience using volunteer management systems or HRIS platforms
- Experience leading operational improvement or organizational change initiatives
- Experience mentoring coaching or developing less-experienced team members
- Experience working within a nonprofit cultural institution or mission-driven organization
What Makes This Opportunity Unique
- Lead volunteer operations for one of the nations premier cultural institutions
- Help shape the experience of hundreds of volunteers who support exhibitions events educational programs and guest services.
- Partner with leaders across the organization to improve systems processes and volunteer engagement
- Drive meaningful operational improvements that directly support Meijer Gardens mission and guest experience
- Join a collaborative Human Resources team focused on innovation continuous improvement and exceptional service
Our Values
We seek team members who embody our shared Values:
- Welcoming: Fostering joy and an inclusive accessible environment for everyone
- Excellence: Approaching all we do with world-class intentionality
- Innovation: Creating engaging experiences in art culture and nature
- Integrity: Operating with honesty transparency and accountability
- Stewardship: Preserving and enhancing our community and resources
If you enjoy improving systems solving operational challenges building meaningful relationships and creating exceptional volunteer experiences wed love to hear from you.
Working Conditions:This position primarily works in an office environment while regularly interacting with volunteers staff department leaders and guests throughout the Gardens campus. Responsibilities require frequent movement between offices volunteer workspaces exhibition areas and event locations. Occasional evening weekend and holiday work is expected to support volunteer activities special events and organizational priorities.
Physical Requirements: The Senior Volunteer Experience Specialist must be able to work at a computer for extended periods communicate effectively with volunteers and staff and move throughout the Gardens campus. The role occasionally requires lifting and carrying materials weighing up to 25 pounds assisting with volunteer events or training activities and working outdoors in varying weather conditions. Strong attention to detail multitasking and the ability to thrive in a dynamic service-oriented environment are essential.
As part of our onboarding process all new hires are required to complete our background check.
Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer.
We believe in fostering a diverse and inclusive workplace.
Required Experience:
Senior IC
