Senior Voice Engineer

Apogee has an exciting new opportunity for a Senior Voice Engineer to provide support for the Executive Airlift Communications Network (EACN) support task order which provides Command Control Communications (C3) services for multiple critical U.S. Government missions via multiple Air to Global Information Grid (GIG) Gateways (A2G2s) supported by a Systems Integration Lab (SIL).

This is a full-time position located on-site at Scott Air Force Base (SAFB) in Belleville IL.

*** This position is contingent upon contract award.***

• Provide Voice Engineer Tier 3 support to Senior Leader Command Control Communications Systems-Airborne (SLC3S-A) Operations Mobility Air Forces (MAF) Operations Air Force Global Strike Commands (AFGSC) E-4B aircraft also known as the National Airborne Operations Center (NAOC) and U.S. Navy E-6B Mercury aircraft.
• Configure develop patch STIG enhance and add features to Cisco VoIP system to include Call Manager Cisco Unity Ribbon VX900 devices Instant Message and Presence and Teleconference Bridges.
• Develop configurations and methods for Cisco Unified Border Elements Session Border Controllers and other network devices that use Session Initiated Protocol (SIP) to connect system to external voice systems.
• Develop configurations for SIP connections between the EACN VoIP network and other customer networks including Asterisk networks Call Manager Express SRST and other Cisco VoIP networks.
• Provide network analysis and design services to engineer evaluate and recommend new technologies to meet new EACN requirements and optimize network/system performance.
• Assist the EACN Government Engineers with overarching oversight of the EACN platform inclusive of Configuration/Change Management Technical Architecture and current/future state planning.
• Assist in troubleshooting network issues experienced at JBA and JBLM operational A2G2s and platforms that access the A2G2.
• Support the EACN A2G2 hardware configuration and installation requirements once approved by the EACN Government Engineers for site installation.
• Establish and maintain the A2G2 baseline configuration (EBC) and SIL which includes installation and functional testing of new software versions Time Compliance Technical Orders (TCTOs) patches TCNOs and other applicable directives.
• Implement modifications to the A2G2 baseline configuration to support communications for additional Operational Support Aircraft/Executive Airlift (OSA/EA) Mobility Air Forces (MAF) and Roll-On/Roll-Off (RORO) assets as required.
• Assist to install remove or replace equipment make configuration changes or train new incoming Government and/or contractor personnel specifically on A2G2 configuration standards at the operational A2G2 sites (JBA JBLM and SAFB).
• Provide the EACN Government Engineers with a Network Installation and Configuration Guide prior to any changes made to the operational system network or gateway.
• Ensure any new hardware software or configuration changes are documented in the applicable deliverable format installed and tested in the SIL before changes are made at operational A2G2s.
• Provide technical support to configure and maintain a test and evaluation gateway as an extension of the EACN SIL to assist with troubleshooting A/C Developmental Test and Evaluation (DT&E) and Operational Test and Evaluation (OT&E) efforts and act as a baseline configuration for the operational gateways.
• Update local checklists policies diagrams and documents related to the EACN as required IAW EACN Engineers guidance.
• Perform network/system backups IAW DISA STIG and EACN Government Engineers guidance.
• Review and recommend configuration changes to the EACN Government Engineers keep abreast of future upgrades develop solutions identify deficiencies perform system changes modify configurations as requested by the EACN Government Engineers and identify new requirements to the EACN Government Engineers.
• Provide technical and configuration information as necessary to support all three A2G2s (JBA JBLM SAFB) actions for this task.
• Create scripts executables graphs and maps to configure and utilize networked computers.
• Keep servers running by performing disk management cleanup backups and associated approved updates/patches.
• Configure and maintain the servers to allow streamlined/secure connection to all compatible network devices and use Simple Network Management Protocol (SNMP) tools to gather statistics.
• Provide technical and configuration information as necessary to support trend analysis on the networks availability utilization outages and overall system health.
• Review configurations operating and troubleshooting procedures to include routers switches firewalls classless inter-domain routing configurations variable length subnet nak schemes domain name services network management services encryptions and satellite transmissions.
• Configure and implement in-depth fault tolerance on disaster recovery solutions on servers and network devices.
• Support and sustain the Voice over Internet Protocol (VoIP) capability installed in the Scott SIL and in the JBA/JBLM/SAFB operational A2G2 environment.
• Design and implement as required technical solutions for integration of new network transport capabilities into EACN when directed by the EACN Engineers.

Minimum Experience:

Citizenship: Must be a US citizen
Clearance:Must have and be able to maintain a TS/SCI level clearance

Certifications:

• Cisco Voice certification with concentration on Cisco Unified Call Manager (CUCM)

• Cisco Certified Network Professional (CCNP)

Education: Bachelors Degree
Years of Experience: Ten (10) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience
Additional Experience:

• SolarWinds software suites

Preferred Qualifications:

Certifications: CompTIA Network Plus (Network)

Education:Masters Degree
Years of Experience:Eight (8) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

Additional Information:
Location: Scott Air Force Base (SAFB) in Belleville IL
On-site: Full-time on-site position
Travel:10% travel may be required

*** This position is contingent upon contract award.***