Senior Voice Comm Engineer
Job Location:
Somerville, NJ - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham we are at the forefront of transformation with one of the worlds leading integrated healthcare systems. Together we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.Our work centers on creating an exceptional member experience a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds experiences and skills.
We are pleased to offer competitive salaries and a benefits package with flexible work options career growth opportunities and much more.
Responsible for designing implementing maintaining and optimizing complex telecommunications systems and networks including CX1 platform administration and Azure-based infrastructure. This position plays a critical role in ensuring the efficient and reliable transmission of voice data and multimedia communications within an organization. Oversees systems administration activities related to CX1 and other enterprise communication tools ensuring performance security and scalability in cloud environments. Provides guidance and mentorship to other telecommunications engineers.
Essential Functions
-Designs and implements telecommunications networks and systems based on organizational requirements and industry best practices.
-Monitors and maintains the performance and reliability of existing telecommunications systems.
-Assesses the current and future capacity requirements of the network infrastructure.
-Collaborates with telecommunications vendors and service providers to procure equipment negotiate contracts and manage service-level agreements.
-Implements and maintains robust security measures to protect telecommunications networks from unauthorized access data breaches and other security threats.
-Provides technical leadership and guidance to junior engineers and technicians.
-Creates and maintains detailed technical documentation including network diagrams configurations and operating procedures.
Qualifications
Education
- Bachelors Degree required; experience can be considered in lieu of a degree
Experience
- At least 5-7 years of experience in telecommunications engineering required
- CxOne/Nice platform experience highly preferred
Knowledge Skills and Abilities
- Strong knowledge of telecommunications principles technologies and protocols (e.g. IP VoIP SIP MPLS Ethernet).
- Proficiency in network design and implementation using industry-standard tools and technologies.
- In-depth understanding of network security concepts and practices.
- Experience with telecommunications equipment such as switches routers PBX systems and VoIP gateways.
- Familiarity with industry standards and regulatory compliance requirements (e.g. FCC ITU-T IEEE).
- Excellent analytical problem-solving and troubleshooting skills.
Additional Job Details (if applicable)
Working Conditions
- While this position is designated as remote all employees including those classified as remote may be required to attend meetings trainings or other necessary functions onsite at a Mass General Brigham location on an as-needed basis. Reasonable notice will be provided for any required in-person attendance
- M-F Eastern Business Hours required
- Flexibility for business needs to be onsite needed
- Remote workdays require a stable secure quiet and compliant workspace
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$93953.60 - $136739.20/AnnualGrade
7EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
