Senior UX Researcher Guest Experience in Stores

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at Target:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Target UX is a group of design content research and accessibility practitioners and experts with a passion for improving and innovating our digital experiences for Targets guests team members and partners. Here we pride ourselves on designing tangible inspiring and impactful solutions that serve all aspects of our businessand being a part of the team means you will play a critical role in shaping experiences that increase ease simplicity value and delight across every guest touchpoint.

About the Role:

As a Senior UX Researcher supporting Guest Experience in Storesyoullbe at the forefront of understanding and shaping the experiences that millions of guests have in Target stores each year. You will help define the future of howguestsshop discover products navigate stores receive service and interact with digital and physical experiences across the store environment.

You will evolve how we understand guest behaviors needs motivations and pain points throughout the end-to-end shopping journey. This includes experiences spanning in-store shopping omnichannel fulfillment digital-assisted shopping store services and emerging retail experiences. You will influence product service and operational decisions by bringing the voice of the guest into strategic conversations and ensuring solutions align with guest needs businessobjectives and operational realities.

Responsibilities:

• Lead research across Guest Experience in Stores including ethnographic research contextual inquiry moderated and unmoderated testing surveys diary studies journey mapping concept testing and guest/team member intercepts.

• Utilize both quantitative and qualitative research methods and know when to use one or the other.

• Partner with product teams designers strategists operations partners and business stakeholders throughout the research lifecycle.

• Identifyopportunities to connect insights across multiple guest touchpoints and journeys.

• Facilitate workshops that help teams translate research findings into product service and operational decisions.

• Advocate for guest-centered thinking across the organization.

• Maintain and contribute to research repositories insight libraries and best practices.

About You:

• 4 years of experience as a product experience or design researcher with a strong portfolio.

• Preferred degree in Anthropology Social Science Design Research Psychology Human Factors HCI or related field.

• Experience with remote and in-person research methods ethnographic fieldwork journey mapping surveys contextual inquiry and observational research.

• Excellent written and verbal communication skills.

• Strong storytelling abilities andabilityto influence decisions through research.

• Comfortable with ambiguity and complex problem spaces.