Senior UX Designer, Customer Experience and Business Trends

Were looking for a Senior UX Designer to join the team that owns Working Backwards the innovation practice that has shaped how Amazon builds products for decades. Youll be designing experiences at the intersection of human creativity and multi-agent AI helping tens of thousands of Amazon builders put their customers at the center of every product decision.

Your work will shape how Amazonians across every business from AWS to Stores to Devices approach product ideation and development. That means designing experiences that dont just look good but fundamentally change how people think. Youll be asking hard questions: How do you design a conversation between a human and multiple AI agents that feels natural trustworthy and genuinely useful How do you make AI feedback feel grounded and actionable rather than generic How do you guide someone through a process that requires real thinking without losing them along the way

We operate like a startup inside Amazon with a focused team that moves fast and owns everything end to end. This role demands someone who thrives across a wide scope and isnt afraid to roll up their sleeves. Youll own the full UX lifecycle from empathy mapping and user research to interaction design high-fidelity specs and go-to-market assets that bring the product to life at conferences and digital campaigns. Your core focus is the product experience itself but on a team like ours great designers also help tell the story of what theyve built.

The ideal candidate is deeply customer obsessed moves fast in ambiguous environments and brings strong skills across UX research interaction design visual design and prototyping. Youve worked on AI products before and understand the unique challenges of designing for systems that behave differently every time. You know how to use AI tools to accelerate your own work from rapid prototyping to motion and video. You collaborate naturally with product engineering and science partners and youre as comfortable presenting to senior leaders as you are iterating in the weeds with an engineer.

Most importantly you care deeply about the people using what you build. Our users tell us our product feels like a thinking partner not just another AI tool. Thats not an accident and its not finished. Youll be the person who keeps raising that bar.

If youre excited by the challenge of designing human-AI experiences that change how tens of thousands of Amazonians build products we want to hear from you.

Key job responsibilities
- Own the end-to-end UX process for an AI-native product from early research and concept exploration through detailed interaction design specs and post-launch iteration
- Define and pioneer interaction patterns for multi-agent AI experiences that feel trustworthy intuitive and genuinely useful
- Conduct user research usability testing and empathy mapping to understand builder needs and translate insights into design decisions that shape product strategy
- Create a wide range of design artifacts including user flows wireframes prototypes and production-ready visual designs across web and mobile
- Use AI-assisted tools to accelerate design delivery from rapid prototyping to go-to-market assets like promotional videos conference materials and digital banners
- Partner closely with product engineering and science teams to influence technical decisions and enable the best possible user experience
- Synthesize behavioral data and voice of customer feedback to identify friction points surface opportunities and advocate for the user in roadmap discussions
- Define and document scalable interaction patterns and design standards that grow with the product and inform partner teams
- Present work confidently to cross-functional partners and senior leaders building consensus and driving alignment on design direction

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).

Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Product Managers Software Developers Applied Scientists UX Designers Business Intelligence Engineers and more.

- 7 years of design experience
- Have an online portfolio or samples of work on resume demonstrating experience creating great end-to-end user-centered design solutions and patterns across desktop and mobile devices
- Knowledge of usability principles and techniques

- Experience in delivering design solutions for projects of large scope and complexity
- Experience designing and prototyping with tools such as Sketch Photoshop Illustrator InVision or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 137800.00 - 186400.00 USD annually
USA WA Seattle - 137800.00 - 186400.00 USD annually