Senior User Researcher, Enterprise & Platform
Job Location:
Job Location:
Mountain View, CA - USA
Yearly Salary:
$ 185000 - 210000
Yearly Salary:
Posted on:
16 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.
Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.
About the Role:
At Glean our Enterprise and Platform experiences are foundational to our customers success. We are looking for an experienced Senior User Researcher to focus on our admin personathe IT leaders setup admins and citizen developers who deploy configure govern and expand Glean within their organizations.
As a dedicated researcher for this high-priority investment area you will play a critical role in removing deployment friction improving the sandbox and trial experiences and shaping the future of agent governance and ROI measurement. Youll collaborate closely with members of our product design engineering and GTM teams to integrate research into roadmaps drive impact from insights and ensure admins can unlock and prove Gleans value.
This role is part of our Design team a tight-knit and collaborative group. This is an exciting opportunity for a seasoned researcher who thrives on untangling complex enterprise workflows and helping to grow the team in the future.
You will:
- Own high-impact research for the Enterprise & Platform area focusing on admin IT and builder experiences.
- Conduct mixed-methods research across the product lifecyclefoundational generative evaluative and post-launch.
- Help shape critical product areas including admin onboarding platform setup governance and permissions billing and consumption visibility and ROI reporting.
- Generate actionable insights that improve deployment rollout confidence adoption and long-term customer value.
- Partner closely with Product Design Engineering Data Science and cross-functional stakeholders to influence roadmap and execution.
- Mentor and enable others to run high-quality evaluative research when appropriate.
- Use AI tools thoughtfully across the research workflow while maintaining rigor sound judgment and high-quality outputs.
About you:
- 57 years of User Experience Research (UXR) experience with a proven track record of shaping B2B or enterprise product strategy.
- Deep expertise with IT admin and builder personasspecifically researching deployment governance and configuration in complex software environments.
- Strong systems-thinker capable of navigating multi-stakeholder ecosystems (buyers admins end-users security) to balance competing needs and risk thresholds.
- End-to-end impactability to connect research on ROI time-to-value and adoption directly to shipped product decisions alongside PM Design and Engineering.
- Mastery of qualitative methods (contextual inquiry journey mapping JTBD) combined with strong quantitative research skills (survey design statistical literacy and triangulation with behavioral product data).
- Self-directed and scrappycomfortable scoping recruiting and driving research independently in a fast-paced ambiguous environment.
- Nice-to-haves:
- Working knowledge of SQL or a scripting language such as Python or R for exploratory analysis.
- Experience with enterprise security compliance or governance research including developer tools APIs platform products or technical setup workflows.
- Familiarity with enterprise APIs MCP connectors or integration architecture.
- Background in productivity tools collaboration software or knowledge management.
- Applied AI proficiency: hands-on experience using AI tools across the research lifecycle with strong judgment about rigor bias and reliability.
Location:
- This role is hybrid (4 days a week in our Mountain View office)
Compensation & Benefits:
The standard base salary range for this position is $185000 - $210000 annually. Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
We offer a comprehensive benefits package including competitive compensation Medical Vision and Dental coverage generous time-off policy and the opportunity to contribute to your 401k plan to support your long-term goals. When you join youll receive a home office improvement stipend as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
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AI-First Mindset at Glean:
At Glean AI fluency is core to how we work and were committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process youll complete a brief AI-focused exercise or discussion so we can understand how you think about design and use AI to drive impact in your role. Feel free to reference any tools platforms or workflows you use today prior Glean experience isnt required.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location the General Data Protection Regulation (GDPR) California Consumer Privacy Act (CCPA) or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our . By submitting your application you are agreeing to our use and processing of your data as applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking Submit Application I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement and I agree to the terms.
Required Experience:
Senior IC
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more
