Senior User Experience Specialist

Position Title: Senior User Experience Specialist
Duration:12-month base period with three 12-month option periods
Work Location:Primarily Remote
USCIS Site:5900 Capital Gateway Drive Camp Springs MD 20588

KeenLogicisseekingan experienced and user-focusedSenior User Experience Specialistto support the U.S. Department of Homeland Security (DHS) U.S. Citizenship and Immigration Services (USCIS) Verification Division (VER). This position will support research planning and implementation of user experience strategies designed to improve the discoverability accessibility and usability of USCIS Verification programs and communications. The Senior User Experience Specialist will analyze customer needs and user experiences and help translate research and program data into actionable insights that inform strategic communications and outreach initiatives.

This is a primarily remote position supporting USCIS Headquarters 5900 Capital Gateway Drive Camp Springs MD 20588. Contractor personnel may work remotely; however the Contracting Officers Representative (COR) may request in-person meetings or engagements as needed.

This is a full-time position offering Fortune 500-level health/dental/vision PTO paid federal holidays 401(k) and Life Insurance.

Required Qualifications:

• Must be a U.S. citizen and eligible for government clearances.

• 5years ofdemonstratedexperience managing research planning and implementation of strategies to maximize user discoverability accessibility and usability.

• BA in Marketing Public Relations Digital Communications Graphic Design Information Technology Media or Studio Arts or related field.

Responsibilities:

• Conduct research and analyze information related to USCIS Verification programs customers and stakeholders.

• Support the development of customer personas journey maps user stories and audience profiles.

• Identifyopportunities to improve user discoverability accessibility usability and engagement.

• Analyze customer surveys web satisfaction data system data outreach data and other available information toidentifytrends and findings.

• Translate research findings into recommendations for strategic communications and outreach activities.

• Support development of communication strategies tailored to specific audiences and stakeholder needs.

• Assistwith feedback andcontinuous-improvementactivities.

• Collaborate with communications content digital graphic design and outreach personnel.