Senior Trust and Safety Manager

Company Overview

Role

Key Responsibilities

• Run discovery and prioritize risk. Map incident history and field-reported issues identify our blind spots and highest-severity risks define what is in and out of scope for Trust & Safety and deliver a leadership-ready proposal that formally establishes the program.
• Own the Trust & Safety roadmap. Sequence immediate fixes against longer-term initiatives and set the launch dates training milestones and continuing education calendar the organization plans around.
• Build the policy and workflow library. Author internal policies emergency response and escalation workflows incident reporting and investigation standards and post-incident review practices and keep them current.
• Source evaluate and deploy safety solutions. Explore hardware such as body cameras and panic buttons alongside no-capital internal solutions like pre-shift vehicle checks; own vendor selection pilot rollout and adoption.
• Build and run field education. Create the Trust & Safety education library launch the program with a company-wide rollout and sustain it through ongoing content in the formats the field will actually consume huddles lunch and learns in-app content written and audio.
• Partner closely with Legal and Privacy. Anything touching recording monitoring patient identification or additional data collection clears legal review before it reaches the field.
• Serve as the escalation point for serious incidents. Respond quickly and with genuine care for the team member involved coordinate across People Field Ops Clinical and Legal and close the loop with the individual and the organization.
• Define and report the metrics that prove it works. Incident rate and severity response time training completion and engagement and workers compensation claims and renewal outcomes used to drive company-wide buy-in not just to report status.

Qualifications / Skills

• 6 years in trust & safety workplace safety/EHS risk corporate security or field operations including 2 years owning programs or leading people. Experience supporting a distributed in-person workforce is essential.
• A track record of building a function from zero not inheriting and maintaining an established one.
• Working knowledge of workplace safety and incident management: injury response investigation practices OSHA recordkeeping and workers compensation.
• Experience partnering with Legal and Privacy on sensitive programs involving recording employee monitoring or PII/PHI handling.
• Excellent written communication you can produce a policy an executive memo and a field-facing training module with equal clarity.
• Demonstrated ability to drive adoption of programs frontline employees may initially resist; you earn trust with field teams rather than mandating from a distance.
• Highly organized and self-directed comfortable owning a roadmap with many dependencies and few established processes.
• Genuine care for people. Team members will come to you on their worst day at work.

Nice to have:

• Experience in healthcare home health mobile phlebotomy field services or logistics any industry with lone workers entering private residences.
• Familiarity with lone-worker safety technology: body cameras panic buttons GPS check-in systems dashcams or fleet telematics.
• Certifications such as CSP ASP or OHST or formal de-escalation and crisis intervention training.
• Experience building an education library or LMS curriculum and driving measurable completion.
• Multi-state employment law exposure particularly consent-to-record and employee monitoring requirements.

To be a strong fit you embody our Core Values

• Ruthless Prioritization:
  • We dont let perfect get in the way of progress.
  • We move quickly to drive value not perfection.
  • We prioritize what drives impact.
  • We never compromise on standards of excellence.
• Member-First Always:
  • We design and deliver like were caring for someone we love.
  • We create calendar actionable human experience.
  • We prioritize responsiveness peace of mind and outcomes.
  • We empower members with truth clarity and care.
• One Team Moving Fast:
  • We are aligned in purpose prioritization and speed.
  • We gather diverse perspectives to make informed decisions.
  • We clear paths for each other and move fast together.
  • We communicate clearly and respectfully rallying around shared goals.
• Radical Ownership Relentless Execution:
  • We dont just ship we own outcomes and drive results.
  • We act with urgency and precision
  • We anticipate initiate and follow through.
  • We meet challenges with grit and pragmatism.
  • We embrace new tech to deliver better outcomes.
• Mission Over Ego:
  • We are ruthlessly aligned to our mission - and leave ego at the door.
  • We disagree and commit.
  • We dont tolerate politics or withholding information.
  • We operate with honesty transparency and respect.
• Sustained Integrity in Every Detail:
  • We earn trust by obsessing over accuracy quality and clarity in everything we do.
  • We prioritize clinical precision - data must be right.
  • We sweat the details because outcomes depend on them.

Why Youll Love Working With Us