Senior Technology Process Analyst

Job Description Summary

Job Description

As demand grows for automation AI-enabled solutions and operational improvement across IT Operations we need a disciplined way to identify the right opportunities assess current processes and determine where improvements can create measurable value. Without this function teams risk investing time in low-value ideas automating inefficient processes or pursuing solutions that do not address the root cause of operational challenges.

This role should function as a Lean Six Sigma / process engineering resource focused on analyzing how work gets done across IT. The individual would help identify bottlenecks eliminate waste reduce manual effort improve handoffs document process gaps and determine where automation or process redesign can make IT more effective and efficient.

The objective is not simply to automate more work. The objective is to improve how IT operates by understanding the process first fixing what should be fixed and then applying automation where it makes sense.

By establishing consistent intake process analysis opportunity assessment and governance practices this role will help improve productivity delivery efficiency operational scalability risk reduction and the long-term sustainability of our innovation program.

Essential Duties and Responsibilities:

• Partner with IT Operations teams to understand current processes pain points and demand drivers.

• Identify bottlenecks inefficiencies waste manual work rework delays and unnecessary handoffs.

• Use Lean Six Sigma process engineering or continuous improvement methods to assess opportunities.

• Determine whether a process should be redesigned simplified standardized or automated.

• Evaluate whether process change workflow improvement system integration AI-enabled automation or other technology solutions are the right path.

• Help prioritize opportunities based on value complexity risk scalability and operational impact.

• Capture current-state and future-state workflows requirements process flows decision points and success measures.

• Support delivery teams by ensuring requirements are clear processes are understood and solutions are aligned to business outcomes.

• Help avoid automating broken inefficient or poorly understood processes.

Education/Previous Experience:

• Bachelors degree in Business Administration Information Systems Computer Science Engineering or related field and more than five (5) years of relevant experience is preferred.

• Prior experience in the Financial Services sector is preferred.

Knowledge Skills and Abilities:

• Experience with Lean Six Sigma process engineering business process improvement operational excellence or continuous improvement.

• Ability to analyze IT and business processes to identify inefficiencies bottlenecks waste and improvement opportunities.

• Experience supporting IT Operations infrastructure enterprise technology shared services or similar operational teams.

• Strong understanding of automation concepts workflow improvement system integration and emerging AI-enabled capabilities.

• Ability to assess opportunities for business value operational readiness risk scalability and measurable impact.

• Experience documenting current-state and future-state process flows business requirements functional requirements and decision points.

• Ability to determine when the right answer is process redesign standardization workflow improvement integration automation or no technology change.

• Strong analytical problem-solving and critical-thinking skills.

• Strong communication and stakeholder engagement skills across technical and non-technical teams.

• Understanding of SDLC Agile or enterprise technology delivery methodologies.

• Experience supporting delivery teams through requirements clarification solution design testing implementation and post-production feedback.

• Ability to manage multiple intake requests and priorities in a fast-paced enterprise environment.

Licenses/Certifications:

• None required.

Education

Work Experience

Certifications

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Workstyle

The total compensation for this position includes base salary or wages and may include components such as additional compensation (cash or equity) discretionary bonuses or commissions. This position is eligible for a benefits package that may include medical dental and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation holidays and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered visit .

At Raymond James our associates use five guiding behaviors (Develop Collaborate Decide Deliver Improve) to deliver on the firms core values of client-first integrity independence and a conservative long-term view.

We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture we honor value and respect the uniqueness experiences and backgrounds of all of our Associates. When associates bring their best authentic selves our organization clients and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.