Senior Technology Operations Center (TOC) Analyst

Job Title: Senior Technology Operations Center TOC Analyst

Location: Fully Remote 

Work Schedule: Monday - Friday: - 8:30 AM - 5:30 PM 1 hour lunch

Assignment Description:

The Tier 3 Senior TOC Analyst serves as the highest-level technical escalation point within the Technology Operations Center. The role focuses on advanced troubleshooting serves as primary incident manager during declared events and optimizes monitoring capabilities with specific emphasis on SolarWinds for proactive detection and resolution. 

Assignment Accountabilities:

• Serve as the Tier 3 escalation resource for complex issues detected through monitoring platforms such as SolarWinds ThousandEyes etc.
• Lead technical triage during major incidents using monitoring tool metrics NetPath Splunk logs system telemetry and performance analytics.
• Tune monitoring alert thresholds dashboards service maps and suppression logic.
• Identify gaps in monitoring and collaborate with engineering teams to on-board new systems into the monitoring platforms.
• Develop and maintain platform-specific runbooks diagnostic guides and topology documentation.
• Coordination with Infrastructure Cloud Network and App teams.
• Coordination with Business Units for new application alerting implementation/discovery.
• Provide guidance and mentorship to Tier 1 and Tier 2 analysts.
• Support DR exercises and validate monitoring readiness using SolarWinds insights. 

Organizational Relationship:

This assignment reports to the Technology Operations Center Manager.

Qualifications :

Education & Experience:

• 57 years of IT operations or TOC/NOC experience.
• Strong hands-on SolarWinds experience (NPM NTA SAM or related modules).
• Deep technical knowledge across servers networks cloud virtualization.
• Excellent communication troubleshooting and incident leadership skills. 

Preferred:

• Banking experience.
• Certifications: ITIL v4 CCNA Network SolarWinds SCP.
• Scripting/automation experience.
• Familiarity with SIEM and security event correlation. 

Knowledge & Skills:

Expert troubleshooting ability calm under pressure strong documentation skills collaborative communication.

• Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and our customers.
• Broad technical foundation including an in-depth knowledge of monitoring tools such as SolarWInds and ThousandEyes bank applications.
• Strong documentation skills and attention to detail.
• Creative thinking and problem solving. 
• Ability to handle multiple tasks and meet deadlines.

Additional Information :

Thanks & Regards 

Praveen Kumar

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone:  

Remote Work :

Yes

Employment Type :

Full-time