Senior Technical Support & Coordination Specialist

About CCR

CCR Commercial Refrigeration is a global leader in sustainable refrigeration solutions for food retail and industrial applications.We design and manufacture high-efficiency refrigeration systems display cabinets mechanical systems and turnkey solutions that help customers improve product merchandising while reducing energy consumption and operating costs.We combine engineering excellence disciplined execution and customer focus to deliver complex programs that support our growth strategy across regions and markets.

Position Summary

We areseekinga motivated and technically inclined CO₂ Refrigeration Technical Support Coordination Specialist to join our growing team. This role offers a unique opportunity to work hands-on with CO₂ condensing unitsa cutting-edge environmentally friendly refrigeration technology.

As part of this role you will support field installationsassistwith troubleshooting and coordinate small projects under the guidance of the senior managers. Ifyourepassionate about refrigeration systems and eager to grow in a rapidly evolving industrywedlove to hear from you.

Essential Duties and Responsibilities

Technical Support & Customer Assistance:

• Assistcustomers and contractors during the installation and startup of CO₂ condensing units.

• Support in diagnosing and resolving technical issues both remotely and on-site.

• Provide clear and professional technical support via phone email and online platforms.

• Help create andmaintaintechnical documentation such as troubleshooting guides.

Project Coordination:

• Help coordinate timelines and deliverables for small-scale projects related to CO₂ cooling systems.

• Track project progress and communicate updates to internal teams and customers.

• Work closely with project managers and senior managers to ensure customer satisfaction.

Continuous Learning & Process Improvement:

• Gather customer feedback and report common technical issues to internal teams.

• Stay informed about new CO₂ refrigeration technologies and industry best practices.

• Recommend improvements in support procedures and technical documentation.

Required Qualifications

• 5 years of relevant experience in HVAC refrigeration or technical support (internships or co-op experience also considered).

• Basic understanding of refrigeration systems (CO₂ experience preferred but not).

• Strong communicationskills (verbal and written).

• Solid problem-solving ability and eagerness to learn technical systems.

• Ability to travelfrequently(up to 60% of the time or approx. 3540 weeksper year)

Preferred Qualifications

• Familiarity with CO₂ condensing units or natural refrigerants

• Knowledge of refrigeration safety protocols and relevant regulations

Working Conditions

• This position is regularly scheduled to work second shift.
• Frequent travel to customer sites for installation support and troubleshooting.

• Occasional after-hourssupport for urgent technical issues.

• Work may involve moderate physical activity and hands-on equipment interaction.