Senior Technical Program Manager

About us

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

What you will do

Johnson Controls is a global leader in smart healthy and sustainable this client-facing role you will help ensure enterprise service delivery teams meet rigorous compliance security operational and performance expectations while strengthening trust with the customer.

This position owns compliance governance across service delivery projects installation remote services quality assurance security/compliance and subcontractor management. Success means building disciplined processes producing reliable audit evidence and turning compliance performance into a business advantage.

TheSenior Technical Program Managerserves as the single threaded owner for compliance oversight on the account. You will connect client requirements with internal execution protect operational integrity and help the organization deliver consistently against its commitments.

How you will do it

• Develop maintain and execute a compliance oversight program aligned to client standards regulatory obligations audit requirements and internal policies.

• Track delivery performance against compliance KPIs including SLA adherence audit pass rates training completion and certification validity.

• Own documentation accuracy and completeness for background checks certifications service records maintenance logs and audit trails.

• Manage subcontractor and vendor compliance against client and enterprise requirements.

• Lead internal compliance audits across operational teams and coordinate remediation plans through closure.

• Facilitate cross-functional reviews to verify adherence to SOPs safety protocols and regulatory frameworks.

• Support root cause analysis for compliance deviations and help implement long-term corrective actions.

• Serve as the primary point of contact for compliance communication with the client.

• Prepare dashboards audit reports and monthly/quarterly business review inputs for leadership and executive stakeholders.

• Provide compliance input for RFPs SOWs audits and capability assessments.

• Own outcomes with accountability safety and integrityby treating compliance as a business-critical discipline not a back-office task.

• Stay close to the workby understanding day-to-day delivery conditions across teams sites and subcontractors before gaps become issues.

• Use clear metrics and disciplined follow-upto monitor trends prioritize risk and keep corrective actions moving to closure.

• Build a closed-loop improvement processthat captures findings assigns owners verifies remediation and prevents repeat deviations.

• Communicate candidly and proactivelywith client and internal leaders about risks performance trends and opportunities to improve.

• Win as one teamby aligning service delivery quality security and operations around shared standards and practical solutions.

• Embed compliance by designinto onboarding training documentation and operational routines so risk is reduced before it happens.

What we look for

• 5 years of experience in Compliance Management Program Management Risk Management or related governance roles.

• Background in a regulated or highstandards operational environment (data centers technology security critical infrastructure etc.).

• Strong understanding of audit readiness compliance frameworks operational controls and crossfunctional governance.

• Excellent communication skills with proven ability to influence and collaborate across technical and operational teams.

• Experience supporting enterprise-scale clients with strict standards and complex operational environments.

HIRING SALARY RANGE: $112000- 168000 (Salary to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual groupand corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typicalprofile. If you believe your background warrants consideration beyond the stated range weencourage you to apply. To support an efficient and fair hiring process we may usetechnology assisted tools including artificial intelligence (AI) to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details pleasevisit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.