Senior Technical Product Manager – T-Life App Development Team

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Job Overview
T-Life is T-Mobiles flagship customer app the digital front door for millions of customers managing their wireless experience every day. The Sr Technical Product Manager role is critical for leading complex technical products that align with business objectives and customer needs. It involves leading the product lifecycle end to end including vision roadmap technical delivery stakeholder collaboration and production readiness for Service and Self-Care initiatives that empower customers to manage their accounts resolve issues and get support digitally.

This role is for a technically deep customer-obsessed Sr Technical Product Manager who thrives at the intersection of mobile engineering and complex back-end systems. Youll lead the full product lifecycle from vision and strategy through technical delivery and production readiness for some of the highest-traffic highest-stakes features in T-Life. Youll work shoulder-to-shoulder with mobile engineers back-end architects DevOps and cross-functional stakeholders to build self-care experiences that are fast reliable and genuinely helpful to customers.

Success is measured by delivering products that meet business goals customer satisfaction and technical performance metrics including self-resolution rates and care deflection while enabling efficient and reliable product delivery.

Job Responsibilities:

• Own the end-to-end product lifecycle for complex technical solutions within T-Lifes Service & Self-Care domain ensuring alignment with business goals and customer needs.
• Define product vision strategy and roadmap for self-service journeys including account management billing plan changes and device support while balancing customer experience business priorities and technical feasibility.
• Ensure product delivery aligns with organizational objectives and supports long-term platform and application scalability.
• Gather and synthesize customer feedback care channel data market insights and business requirements to drive product decisions and prioritization.
• Evaluate emerging technologies AI tools industry trends and competitive offerings to identify opportunities for innovation within digital self-care; actively apply AI-powered tools such as Claude ChatGPT and Microsoft Copilot to improve team efficiency accelerate requirements development and enhance product delivery workflows.
• Collaborate with cross-functional teams including development architecture DevOps mobile engineering and stakeholders to drive technical delivery product releases deployment activities and continuous product improvements.
• Partner with engineering teams to support delivery of customer-facing mobile and digital self-care experiences while ensuring alignment with product objectives.
• Facilitate collaboration across business and technical teams to ensure successful execution and release of product capabilities.
• Analyze quantitative and qualitative data including funnel metrics self-resolution rates and customer sentiment to prioritize features assess risks and support decision-making processes.
• Utilize customer insights operational metrics and product performance data to inform roadmap decisions and continuous improvement efforts.
• Monitor product outcomes and recommend enhancements that improve customer experience and business value.
• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt.
• Refine requirements user stories and acceptance criteria to support successful execution by development and DevOps teams.
• Ensure transparency and prioritization across initiatives dependencies and delivery milestones.
• Support and enable core Agile practices and tenants including efficient just-in-time flow lean practices elimination of waste DevOps CI/CD release readiness and continuous delivery practices.
• Partner with development and DevOps teams to support deployment planning production readiness release coordination and continuous improvement efforts.
• Identify execution operational and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams including Sales Commercial Accounting Marketing Legal Go-to-Market Finance Development Architecture Engineering and Operations.
• Work with outside partners and other third parties as required.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding implementation and organizational adoption.
• Maintain professional knowledge by attending educational workshops reviewing professional publications establishing personal networks and participating in professional societies.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelors Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience. (Required)
• Acceptable areas of study include Computer Science Engineering IT or equivalent experience. (Required)
• 6 years experience in hands-on technical writing production code solution engineering or technical architecture in a large-scale company application or product environment. (Required)
• 7 years of relevant Product Management experience in an Agile software product development environment. Advanced level understanding of customer experience. (Required)

Knowledge Skills and Abilities:

Required

• Agile Methodologies Proven success delivering software solutions using Agile Scrum methodologies across multiple teams.

• Technical Writing Strong requirements elicitation and technical writing skills.
• Agile Project Management Experience with Agile backlog and project management tools.
• Collaboration Experience developing Initiatives Features and User Stories that DevOps teams can successfully execute.
• Product Management Experience delivering large and sophisticated business and technology initiatives as a Product Manager or lead technology role including customer-facing mobile and digital self-care products.
• Communication Excellent written and verbal communication skills with the ability to communicate effectively with technical and non-technical stakeholders.
• Technology Deep understanding of platform technologies mobile application architecture security performance optimization and API integrations.
• Business Analysis Strong analytical skills with demonstrated ability to use data including care deflection task completion and self-resolution metrics to drive product decisions.
• Integration Knowledge of integration patterns APIs and protocols such as REST EDI and SOAP.
• DevOps Knowledge of DevOps CI/CD release management and application deployment in Agile environments.
• AI Tools & Emerging Technology Adaptability Demonstrated ability to learn and apply new technologies quickly including proficiency with AI-powered productivity tools such as Claude ChatGPT and Microsoft Copilot; leverages these tools to improve efficiency in requirements writing research analysis stakeholder communication and product delivery workflows; proactively identifies opportunities to integrate emerging technology into team practices and product capabilities.
• Digital Self-Care & Account Management Experience delivering customer-facing self-service capabilities such as account management billing plan management or care deflection within a mobile app or digital product environment.

Preferred

• Retail & Customer Experience Understanding of customer-facing retail digital and mobile experiences particularly within telecom or wireless self-care environments.

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes may require up to 10% travel based on business needs.

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $130900 - $236200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

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