Senior Technical Product Manager, Outbound Science and Technology

Job Description:

Our Opportunity:

The Outbound Science and Technology (OST) team is an integral part of Chewys rapidly growing Fulfillment Supply Chain and Logistics organization. OST is responsible for building and managing all post-transaction fulfilment technologies before the four walls of the FC e.g. fulfilment orchestration order routing delivery experience cartonization consolidation etc. We deliver Chewy boxes to the customers at the best possible speed and cost.

We are seeking a Senior Technical Product Manager to define the vision roadmap and execution strategy for some these critical systems responsible for optimizing the packages per order and CX strategies.

This candidate will need strong technical and analytical expertise deep understanding of fulfillment operations and translate complex business and CX challenges into scalable technical solutions. You will collaborate closely with software developers data scientists operations leaders program managers and senior stakeholdersbalancing technical depth with strategic business insights. This highly cross-functional role requires a clear thinker and strong collaborator responsible for aligning technical roadmaps with organizational objectives to ensure Chewys outbound and capacity planning platforms evolve to meet both near-term operational needs and long-term business growth.

What Youll Do:

• Define and drive the vision for packages per order and CX optimization capabilities managing prioritization backlog and roadmap execution while acting as the primary point of contact for business and engineering teams.

• Partner with multiple engineering and science teams throughout the development lifecycle to translate operational challenges into clear actionable technical requirements ensure successful execution of the roadmap identifying risks early and mitigating them effectively.

• Manage dependencies across multiple fulfillment systems and operational workflows driving integration and efficiency in product delivery.

• Define implement and track key performance metrics for planning accuracy outbound throughput forecast reliability and operational efficiency.

• Deliver clear product documentation vision docs and leadership updates ensuring alignment across technical and operational customers.

• Stay current on industry trends and emerging technologies in supply chain optimization and outbound automation to inform strategy and drive innovation

• Support and mentor other TPMs as needed

What Youll Need:

• Bachelors or Masters degree in Computer Science Engineering Supply Chain Operations Research Business Administration or equivalent experience.

• 5 years of experience as a Technical Product Manager owning and driving a roadmap from concept to execution.

• Proven ability to write Vision docs User Stories Epics and Use Cases and work effectively with agile development teams.

• Excellent analytical and problem-solving skills with experience using SQL and visualization tools (e.g. Tableau Power BI) to drive insights.

• Solid understanding of distributed systems APIs cloud computing and microservices architectures.

• Excellent communication skills with the ability to simplify complex technical and operational concepts for senior leadership.

• Experience building or managing outbound/post-transaction optimization platforms in e-commerce is a plus.

• Familiarity with data science and optimization techniques (forecasting simulation ML models scheduling algorithms) is a plus.

• Passion for building systems that drive operational efficiency scalability and improved experience.

What Youll Get:

• A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise Chewtopians are encouraged to bring their perspectives to deliver on our mission!

• Work in a culture that cares with managers who value you and your career journey. Be empowered to think big thrive on delivering results and to become your best.

• Development of meaningful connectionswith a diverse group of Chewtopiansthrough Team Member Resource Groups and celebrate inclusivity with various company events programs and activities.

• Comprehensive medical dental vision benefits in additionto wellness programsand resources enablingyou to be your best self in and outside of work.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidates relevant experience education and work addition this position is eligible for 401k and a new hire and annual equity grant. C08 positions may also be eligible for annual bonus.

We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at .

Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact .

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