Senior Technical Account Manager (Smart Supply)

Were looking for a strategic client partner to own the Smart Supply experience post-sale turning signed deals into thriving growing partnerships. Youll be the trusted expert clients rely on and the connective tissue across Growth Planning and Ad Ops driving performance unlocking expansion and shaping how Smart Supply shows up in the market.

• Post-Sales Client Management

Serve as the lead point of contact for Smart Supply clients once we have verbal agreement from clients.

Build and maintain strong client relationships through regular communication and proactive support.

Partners strategically with Growth to identify and execute account expansion strategies driving upsell and cross-sell opportunities that maximize customer value and revenue growth.

• Deal Delivery & Campaign Setup

Receive RFI/Deal information from Growth collaborate with Planning and Strategy to build proposal and deal strategy and send client facing materials back to Growth

Support clients with campaign setup including line-item configuration and targeting validation.

Lead strategic campaign kickoff meetings aligning cross-functional stakeholders on business objectives implementation strategy timelines execution plans and success metrics.

• Troubleshooting & Technical Support

Maintains a deep understanding of major DSPs and stays current on new platform features updates and product rollouts.

Demonstrates strong technical troubleshooting skills and a proactive analytical approach to solving challenges across the ad tech ecosystem.

Act as a subject matter expert for PMP deal functionality and troubleshooting across platforms.

• Reporting & Performance Insights

Monitor live campaign performance delivery pacing and troubleshoot under-delivery or anomalies.

Provide weekly or ad-hoc reporting with data-driven insights and optimization recommendations.

Create and present campaign wrap-ups summarizing performance results and next steps. (Ever green cadence to be defined by tiers).

• Strategic Client Engagement

Support QBRs (Quarterly Business Reviews) with reporting insights and future opportunities.

Help educate clients on best practices and platform capabilities to maximize success with PMP.

• Cross-Functional Collaboration

Partner with Sales to understand client objectives and ensure alignment with deal execution.

Liaise with Ad Operations to coordinate setup accuracy delivery pacing and troubleshooting.

Contribute to ongoing process improvements and documentation to enhance the Smart Supply experience.

• Bachelors degree

• 5 years of client facing programmatic advertising experience working within DSPs and SSPs.

• Highly motivated and results-oriented with a strong sense of accountability ownership and urgency in delivering outcomes.

• Proven ability to uphold professional business connections

• Strong communicator able to translate technical concepts and campaign insights to internal teams and agency partners.

• Highly organized with the ability to prioritize and manage multiple tasks in a fast-paced environment.

• Solutions-oriented proactively identifying issues and driving resolutions.

• Revenue-driven focused on maximizing campaign performance and growth opportunities.

• Detail-oriented ensuring accuracy in campaign setup tracking and reporting.

• Collaborative team player who thrives in a remote cross-functional environment.
  

What we offer

• Competitive salary.

• Unlimited PTO that we actually encourage you to usefor adventures recovery or just because.

• Medical Insurance multiple plans to fit your needs

• Growth-focused environment: Access to learning resources and clear pathways for growth.

• Fun team events: From virtual pasta-making to yoga sessions we make remote feel close.

• A culture of trust: We cut the red tape open talk ownership and getting things done together. Results over rules always.