Senior Tech Support Specialist ONSITE

Why Join GEICO

At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers expectations while making a real impact on local communities nationwide.

Founded in 1936 GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company we want you to feel valued supported and proud to work here. Thats why we offer the GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.

Position Overview

GEICO is seeking a highly motivated Senior Tech Support specialist with deep Windows/Apple/macOS expertise to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices with a strong emphasis on Windows macOS iOS and Apple hardware support MDM administration and endpoint security alongside broader IT field engineering responsibilities. The ideal candidate combines a strong general IT background with subject-matter expertise in Apple technologies and thrives in a fast-paced in-person support environment.

This is an on-site role based out of GEICOs office requiring full-time presence five days a week. After-hours work may be required to support high-severity incidents maintenance windows or project cutovers and travel to other GEICO offices across the U.S. is expected.

You will play a pivotal part in GEICOs transformation from a traditional IT model to a tech-driven organization with a focus on engineering excellence.

Onsite: 5 days a week MondayFriday 8:00 AM5:00 PM. After-hours work may be required. Travel to other U.S. offices required.

Key Responsibilities

Apple / macOS Systems Support

• Serve as the subject-matter expert (SME) for macOS and other Apple client devices across regional offices.

• Act as the primary point of contact and Tier I escalation destination for macOS-related incidents and service requests including macOS laptops and related peripherals delivering exceptional support in a high-stakes environment.

• Provide Tier II/III troubleshooting for macOS including kernel-level issues file system/disk encryption (FileVault) and application errors.

• Collaborate with Tier III engineering teams and other IT staff to identify root causes of recurring macOS issues propose fixes and implement permanent solutions.

• Administer inventory smart/dynamic groups scoping configuration profiles Self Service and patch management for Apple devices.

• Apply and validate macOS security hardening and compliance baselines including disk encryption antivirus/EDR and device compliance policies.

• Integrate Apple devices with enterprise services including Active Directory identity/authentication certificate services VPN and network access controls.

• Develop and maintain Bash/Python/zsh scripts to automate macOS configuration patching packaging and compliance enforcement improving operational efficiency and platform scalability.

• Provide guidance training and mentorship to technicians on macOS troubleshooting and best practices.

• Provide training and guidance to end users on macOS features organizational policies and security best practices.

General IT Field Support

• Diagnose and resolve complex technical issues related to hardware software networks VOIP and AV systems supporting both Windows and Mac operating systems.

• Provide direct technical support to associates both in person and remotely.

• Install configure and maintain IT infrastructure and equipment.

• Monitor system performance and implement corrective actions when necessary.

• Ensure compliance with security backup and redundancy strategies.

• Manage Windows Server (Print File etc.) and backup solutions.

• Understand core network technologies (DHCP DNS TCP/IP VLAN SNMP).

• Engage with vendors and IT personnel for issue resolution.

• Provide on-call support for high-severity incidents including after-hours as needed.

• Create maintain and improve technical documentation troubleshooting guides and standard operating procedures for both Apple and general IT support.

Project Management

• Provide hands-on support for technical projects such as office relocations infrastructure upgrades and Apple/technology rollouts.

• Collaborate with internal teams to align tech support with business objectives.

• Ensure project completion within scope and timelines; meet project deadline expectations.

• Travel to other U.S. offices as needed to support projects and rollouts.

Communication & Collaboration

• Act as a liaison between the Chicago and other regional offices and the broader GEICO Tech organization.

• Work with Org Change Management to ensure smooth technology rollouts and minimize disruption.

• Provide regular reports on technical issues project status and process improvement opportunities.

• Demonstrate strong verbal and written communication skills; work well independently or as part of a team.

Continuous Improvement & Innovation

• Stay current on the latest Apple technologies and field engineering trends.

• Identify and implement process improvements automation and new technologies to enhance service delivery.

• Evaluate new Apple technologies and solutions for security performance and compliance.

• Assist in training and mentoring junior associates.

Basic Qualifications

• Bachelors degree in Information Technology Engineering Computer Science or a related field (or 4 years of equivalent experience).

• 10 years experience supporting operating systems (Windows and Macintosh) with significant depth in macOS/Apple ecosystem support.

• 5 years of hands-on experience in technical support IT infrastructure networking or AV systems support.

• Demonstrated experience administering an enterprise MDM solution.

• Strong analytical skills with demonstrated problem-solving ability.

• Experience in IT equipment lifecycle management.

• Excellent problem-solving and customer-facing skills.

• Strong independent troubleshooting skills able to research test and resolve unfamiliar macOS/device-management issues exhausting documentation and reasonable troubleshooting before escalating to senior staff.

• Proven ability to operate in high-pressure situations handling multiple competing priorities.

• Willing and able to work onsite in Chicago MondayFriday 8:00 AM5:00 PM with after-hours support as needed.

• Willing to travel to other U.S. offices as required.

• Experience with Windows Servers (Backup Print File etc.).

• Ability to develop clear concise documentation.

• Ability to lift and transport IT equipment (4050 lbs).

Required Qualifications

• CompTIA A Certification

• CompTIA Net Certification

• Apple Certified Support Professional (ACSP) certification

• Jamf Certified Associate (or ability to obtain within a defined period of hire)

• Scripting experience (Python Bash/zsh) and understanding of APIs

• Strong working knowledge of the macOS command line (Terminal) and automation scripting

Preferred Qualifications

• Apple Certified Technical Coordinator (ACTC)

• Microsoft AZ-800

• Cisco CCNA

• Experience with Microsoft Active Directory

• Experience with Microsoft Office (Word Excel Outlook PowerPoint)

• Experience with Microsoft SharePoint

• Experience with Microsoft Autopilot

• Experience with Microsoft Intune

• PowerShell scripting

• Python coding

• Experience with Zscaler

• Experience with MECM for Windows patch management

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include but are not limited to the scope and responsibilities of the role the selected candidates work experience education and training the work location as well as market and business considerations.

The GEICO Pledge:

Great Company:Protecting customers through lifes twists and turns with innovation and integrity.

Great Careers:Personalized development programs mentorship and certification assistance.

Great Culture:Inclusive and collaborative culture rooted in shared success.

Great Rewards:Competitive pay benefits and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.