Senior Tech Services Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Position Summary:

Data Platform Engineering & DevOps

• Design implement and maintain CI/CD pipelines for enterprise data processing and ingestion.
• Automate build test and deployment workflows for Spark Hive Kafka and realtime jobs.
• Establish standards ensuring reliability scalability and repeatability across environments.

Infrastructure Provisioning & Platform Operations

• Provision and manage Hadoop and distributed compute clusters using Ansible Mesos and Marathon.
• Lead lifecycle management including upgrades expansions and decommissioning.
• Support modernization initiatives across thousands of nodes and multitenant workloads.

Monitoring Observability & Resiliency

• Implement observability solutions:
• Metrics dashboards with Grafana/Prometheus
• Centralized logs via Elasticsearch
• Job and platform monitoring with ITRS Dynatrace and similar tools
• Ensure stability SLA adherence and rapid incident response for critical pipelines.

Containerization & CloudNative Enablement

• Dockerize ingestion and processing components including C3 workloads.
• Enable and operate Spark workloads on Kubernetes.
• Promote container execution models for scalability and operational efficiency.

Workflow Orchestration

• Design and manage complex workflows and DAGs using Oozie Autosys and Marathon.
• Ensure faulttolerant auditable and reliable pipeline execution.
• Define orchestration standards for onboarding new applications and business lines.

Data Lake & Platform Engineering Scope

Performance Optimization

• Tune Impala YARN and Kudu for multitenant performance and fairness.
• Optimize Spark executor memory shuffle behavior and resource allocation.
• Configure storage and compute parameters for highthroughput processing.

Data Lake Management

• Support and optimize data formats on HDFS.
• Maintain efficient partitioning strategies for Hive Kudu and HBase.
• Enable scalable governed access for analytics and operational workloads.

Security & Compliance

• Apply and manage finegrained access controls using Apache Ranger.
• Integrate Kerberos and ensure encryption in transit and at rest.
• Maintain compliance with regulatory audit and enterprise standards.

Enterprise Leadership & Strategic Responsibilities

• Partner with senior executives across Markets Risk and Banking to align platform strategy.
• Lead modernization efforts including Hadoop upgrades and endoflife remediation for 2000 nodes.
• Coordinate resiliency and disasterrecovery testing for 100 tenant applications.
• Drive crossbusiness enablement through unified governance cataloging and datamanagement services.
• Onboard and integrate AI datamodeling and GenAI platforms (C3 Talend AskGPS).
• Provide capacity planning infrastructure forecasting and financial guidance for annual investment planning

Required Qualifications

Technical Expertise

• Extensive experience with largescale data platforms and distributed systems including Hadoop Spark Hive Kafka Impala YARN Kudu and HBase.
• Strong background in DevOps and automation including CI/CD pipelines Ansible Mesos and Marathon.
• Handson experience with containerization and orchestration technologies such as Docker and Kubernetes.
• Experience implementing enterprise monitoring observability and logging solutions.
• Deep understanding of data security access controls and compliance in regulated environments.

Leadership & Business Skills

• Proven ability to operate independently and influence technology strategy at an enterprise level.
• Experience partnering with senior leadership and managing crossfunctional stakeholders.
• Strong financial acumen including capacity forecasting and cost optimization.
• Demonstrated success leading complex modernization and transformation initiatives.

Education

• Bachelors degree in Computer Science Engineering or a related field (advanced degree preferred).

Desired Qualifications:

• Extensive relevant experience in data engineering platform operations or distributed systems including leadership roles in large enterprise environments.

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy ensuring technology solutions comply with applicable standards promoting design engineering and organizational practices and advocating and advancing modern Agile solution delivery practices. Job expectations may include coaching mentoring providing feedback and hands on career development identifying emerging talent fostering leadership skills and managing stakeholders.

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices setting and tracking maturity and quality objectives and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews coaching and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health resiliency performance security enterprise data management standards audit exams and reviews) ensuring all relevant risk financial and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge operational excellence and innovation through a focus on simplicity data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions purpose and results and connects to team strategy priorities and contributions.
• Risk Manager: Ensures proper risk discipline controls and culture are in place to identify escalate and debate issues.
• People Manager & Coach: Provides inspection coaching and feedback to motivate differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing inspecting and appropriately delegating team work.

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Shift:

Hours Per Week: