Senior Systems Quality Engineer

Cricut is looking for a Senior Systems Quality Engineer to help ensure our products work reliably as complete systems. This role combines hardware test engineering product quality reliability testing Test Development Engineering (TDE) and system-level validation across hardware firmware software manufacturing and customer use cases.

This person will support new product development from early prototypes through mass production and sustaining phases helping identify risks validate product performance troubleshoot failures and ensure Cricut products are ready for customers. The ideal candidate is hands-on data-driven comfortable working in a lab environment and able to partner closely with hardware firmware software manufacturing supplier quality and operations teams.

This role will also work closely with Cricuts ODM and JDM manufacturing partners to monitor and improve product quality throughout all phases of development manufacturing and sustaining support. The engineer will play a key role in ensuring Cricut cutting machines and heated products meet system-level quality expectations across software hardware electrical firmware calibration and manufacturing readiness prior to release.

Role Summary

This role is for someone who can evaluate product quality from the complete customer experience not just individual components. The right candidate will be comfortable working hands-on across hardware firmware software electrical systems manufacturing processes and calibration systems to ensure Cricut products are reliable manufacturable and ready for customer release.

This engineer will support Test Development Engineering activities throughout product development and mass production to ensure products are properly tested calibrated validated and production-ready. The role will additionally support ODM/JDM manufacturing engagements helping maintain product quality and manufacturing consistency across global manufacturing partners.

Job Responsibilities

• Develop and execute test plans for new products including environmental reliability durability and system-level validation testing.
  Test and troubleshoot hardware firmware software connectivity and manufacturing-related issues todetermine root cause. 
   Validate that complete Cricut systems work as intended including device behavior app-to-device communication firmware updates calibration error handling and customer workflows. 
  Analyze test data field issues manufacturing data and product performance trends to identify risks and improvement opportunities. 
  Support product readiness reviews at EVT DVT MPQ and MP milestones. 
  Lead or support root-cause analysis 8D investigations CAPA actions and corrective/preventive improvements. 
  Create clear test reports risk summaries failure analyses and recommendations for cross-functional teams. 
  Work with hardware firmware software manufacturing supplier quality and customer support teams to resolve product issues. 
  Support product risk analysis activities such as DFMEA PFMEA NUDD and lessons learned reviews. 
  Develop new test methods improve existing tests and help automate testing where practical. 
  Train and guide technicians or lab personnel during test setup execution and data collection. 
   Maintain lab equipment test fixtures supplies and documentation needed for reliable testing. 
  Stay current on relevant quality reliability test and industry standards.

• Partner closely with ODM and JDM manufacturing partners to monitor product quality throughout NPI development manufacturing ramp mass production and sustaining phases. 

• Support Test Development Engineering (TDE) activities including development and validation of manufacturing test strategies calibration processes fixtures and production test coverage. 

• Ensure Cricut products are thoroughly tested and calibrated throughout development and production to maintain consistent system-level performance and manufacturing quality. 

• Perform hands-on system-level validation and troubleshooting across Cricut cutting machines and heated products including hardware electrical firmware software and connectivity systems. 

• Drive system-wide quality readiness for product releases by identifying and resolving cross-functional issues impacting customer experience reliability manufacturability and product performance. 

Qualifications :

Required Qualifications

• Bachelors degree or higher in Mechanical Engineering Electrical Engineering Computer Engineering Systems Engineering Material Science ora relatedtechnical field. 
  8 years of hands-on experience in product quality hardware test reliability validation systems test embedded systems manufacturing quality or a related field. 
  Experience testing and troubleshooting electromechanical products. 
  Ability to investigate issues across hardware firmware software manufacturing processes and customer use cases. 
  Experience creating test plans running tests analyzing results and documenting findings. 
  Knowledge of quality and reliability tools such as 8D CAPA DFMEA PFMEA SPC DOE gage R&R Cp/Cpk or design for reliability. 
  Strong data-analysis and problem-solving skills. 
  Ability to read and understand engineering drawings specifications and technical documentation. 
  Strong written and verbal communication skills. 
  Ability to work independently make sound technical judgments and build strong cross-functional relationships. 
   Demonstrated ability to lead projects mentor others and influence cross-functional teams. 
  Willingness and ability to work on-site in the South Jordan Utah office Monday through Friday.

Preferred Qualifications

• Experience with connected consumer products embedded systems smart devices printers cutting machines robotics automation equipment or other electromechanical products.
  Experience with motors sensors encoders control systems circuit boards calibration systems or power systems.
  Experience testing firmware-controlled hardware behavior device communication firmware updates error handling or app-to-device workflows. 
  Experience with USB BLE Bluetooth Wi-Fi serial communication or connectivity reliability testing. 
  Experience with Python or other scripting tools for test automation data collection or analysis. 
  Experience using oscilloscopes logic analyzers environmental chambers data acquisition systems protocol analyzers or custom test fixtures. 
  Experience with manufacturing validation supplier quality first-article inspections site audits or production-line testing. 
  Working knowledge of UL ASTM ISO IEC or similar standards. 
  Experience with Minitab JMP MATLAB LabVIEW Tableau Power BI or similar tools. 
  Experience with GD&T CAD FEA CFD infrared thermography or advanced reliability analysis. 
  ASQ Six Sigma reliability engineering or similar certification. 
  Experience with APQP or structured product-development phase-gate processes. 
  Project management experience.

• Experience working with ODM/JDM manufacturing models and global contract manufacturing partners. 

• Experience with manufacturing test development calibration systems production fixtures and factory test automation. 

• Experience validating complex electromechanical systems across hardware firmware software and electrical domains.

Additional Information :

Weve Got You Covered

At Cricut we take care of our people. Enjoy competitive Medical Dental and Vision coverage a 401(k) match generous PTO tuition reimbursement and a yearly lifestyle stipend to support your wellness and passions. Youll also receive exclusive employee discountsand best of all youll be surrounded by some of the most talented creative and curious minds out there.

A Quick Note Before You Apply

Cricut is in an exciting chapter of transformation. Were evolving fastrefining our strategy growing our teams and raising the bar across everything we do. This is an incredible opportunity for the right kind of personbut its not for everyone.

Were looking for A-playerspeople who thrive in dynamic environments turn challenges into momentum and consistently deliver their best work. If that sounds like you read on.

Heres what makes someone a great fit for this role (and for this moment at Cricut):

You move with urgency. You dont wait for perfect clarity to actyou start learn and adjust.
You set high standards. You take ownership deliver quality and hold yourself accountable.
You stay focused when things move fast. You prioritize what matters most and tune out the noise.
 You collaborate like a pro. You elevate others communicate clearly and bring a low-ego high-output energy.
You embrace AI as part of your toolkit. From idea exploration to data analysis and creative problem-solving you leverage AI to accelerate innovation and amplify impactbecause technology and creativity go hand-in-hand here.

One More Thing (Its a Big One)

This role is in-office 4 days per week with Fridays flexible. We believe real collaboration innovation and culture are built face-to-face. If youre energized by working alongside smart kind creative peopleand love those hallway conversations that spark the next great ideayoull feel right at home.

If youre looking for a fully remote role this may not be the right fit. But if youre excited by challenge purpose and building something betterlets make something amazing together.

Relocation Statement:

This position is eligible for relocation assistance.

What to Do Next: Please attach your resume cover letter and/or include links to your portfolio or other social presence. If you want to show your super powers in other ways include that information too. You can be sure that Cricut is an employer who values individuality equality and diversity so tell us what youre all about. If you are a Maker or a DIY enthusiast whether you think you are a good one or not we would love to hear about it when you send us your information.

Cricut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.

Remote Work :

No

Employment Type :

Full-time