Senior Systems Engineer

Since 1927 the Mariner Finance family of companies has provided customers with creative flexible and convenient lending options. Headquartered in Baltimore Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees superior customer service remains the cornerstone of our business and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs which is why we are recognized by our customers as one of the communitys consumer finance companies of choice.

In this role you will...

Be responsible for designing operating and improving enterprise infrastructure endpoint engineering capabilities and assigned operational platforms. Support a broad technology portfolio that includes data center and IaaS environments enterprise workstation engineering and operational platforms used across the company. Be a key resource and contributor within the Enterprise Infrastructure and Operations department.

Independently perform complex technical work improve reliability through automation and sound engineering practices and serve as a technical escalation point for infrastructure endpoint and platform issues. Provide operational ownership of assigned technologies including lifecycle management resiliency and continuous improvement while partnering with other technology teams on solutions and service transitions.

Responsibilities and Duties:

• Design implement operate and maintain assigned enterprise infrastructure and platforms including compute virtualization storage backup and recovery monitoring capacity/performance and infrastructure lifecycle and operational support with accountability for the reliability availability performance and lifecycle of data center and IaaS environments.
• Engineer and maintain standardized enterprise workstation images and configurations including operating system updates drivers firmware/BIOS application compatibility removal of obsolete applications and versions and continuous image maintenance and optimization.
• Develop and maintain software packages and automated deployment processes for application installation configuration upgrades and removal to support repeatable and scalable software deployment processes.
• Own assigned infrastructure and platforms throughout their operational lifecycle including availability upgrades lifecycle planning vendor coordination security alignment support readiness and continuous improvement.
• Proactively identify and remediate infrastructure and platform technical debt obsolete technologies unsupported versions configuration inconsistencies and recommend opportunities for standardization or retirement.
• Independently handle and lead the resolution of complex infrastructure endpoint and platform incidents; perform root-cause analysis and implement corrective actions to prevent recurrence.
• Improve platform reliability and resiliency through monitoring capacity and performance management recovery readiness business continuity and proactive problem management.
• Use PowerShell Python or other automation technologies to standardize operations reduce repetitive manual work and improve reliability and scalability for both infrastructure and endpoint engineering.
• Maintain system security and integrity and ensure supported technologies comply with applicable company controls technical requirements and security standards.
• Contribute to architecture technical design engineering standards and implementation planning with technology and business partners.
• Lead defined projects and workstreams involving complex infrastructure endpoint and platforms within established time and financial constraints.
• Maintain technical documentation runbooks operational procedures support and escalation processes and service health information; support knowledge transfer and cross-training within the team.
• Serve as a senior technical escalation point for the IT Service Desk and other technology teams; develop documentation automation training and repeatable support procedures that enable appropriate issues and administrative activities to be resolved at Level 1/Level 2 and reduce unnecessary engineering escalations.
• Coordinate with internal teams and vendors during implementations upgrades incidents platform transitions and operational handoffs.
• Serve as a key resource for interactions with staff across technical teams including the Enterprise Application and Architecture groups.
• May perform additional functions depending on business demand and staffing in order to provide consistent quality customer service.

Required Qualifications:

• Bachelors degree in Computer Science or related field or equivalent relevant experience.
• Minimum of five (5) years of relevant and progressive experience in systems engineering infrastructure engineering platform operations and endpoint engineering.
• Proven experience driving assigned workstreams within initiatives that improved operational performance and reliability.
• Experience supporting enterprise infrastructure or multi-data center environments including virtualization storage backup/recovery monitoring and high-availability technologies.
• Experience engineering and maintaining enterprise workstation images and standardized endpoint configurations.
• Experience with enterprise software packaging and automated application deployment upgrades configuration and removal.
• Strong understanding of Microsoft Active Directory and Group Policy.
• Windows Server administration experience including server roles and features.
• Virtualization administration experience preferably VMware vSphere.
• Storage administration experience and knowledge of storage protocols.
• Experience with backup replication restoration and recovery technologies.
• Strong troubleshooting systems analysis root-cause analysis and problem-solving skills.
• Experience with systems engineering practices including requirements analysis solution design implementation and lifecycle management.
• Experience authoring technical documentation and communicating technical information to technical and non-technical audiences.
• Ability to lead technical initiatives and coordinate work across multiple teams.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with the ability to take initiative work independently and operate with minimal direction.
• Ability to occasionally adjust work schedule to meet business needs (standard forty (40) hour week with occasional after-hours and weekend requirements as needed).

Preferred Qualifications:

• Microsoft Entra ID Microsoft 365 and Exchange Online administration experience.
• Experience with enterprise endpoint management device provisioning configuration management and software distribution platforms.
• Experience with infrastructure monitoring observability capacity management and service health metrics.
• Experience supporting highly available failover and disaster-recovery infrastructure environments.
• Experience supporting platform transitions and lifecycle activities across technology teams and vendors.
• Experience with Apple Macs in an enterprise environment.

Hours of Work:

Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law the Company may in its sole discretion change the work schedule to address business needs.

Physical Demands:

While performing the duties of this job the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race color religion creed sex gender gender identity or expression marital status age religion national origin sexual orientation familial or caregiver status citizenship status status as a victim of domestic violence medical condition genetic information pregnancy physical or mental disability or status as a disabled or Vietnam era must be able to perform the essential duties/functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job absent undue workplace.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time or without notice.

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