Senior Systems Engineer- Managed Services

Company: Contour Data Solutions LLC

Role: Senior Systems Engineer- Managed Services

Location: Remote / Hybrid (USbased preferred)

Department: Cloud & Infrastructure Engineering

Reports To: Head of Engineering / Infrastructure/Cloud

Salary Range: $80K-$120K

Shift: 11AM-7:30PM EST

Contour Data Solutions seeks a highly motivated Systems Engineer to make an immediate impact in a fast-paced 24x7x365 environment. As part of the Managed Services Technology Team you will design build and support the server virtualization storage and backup infrastructure that runs proprietary and third-party applications across Windows and Linux. This is a systems-first role: deep hands-on ownership of virtualization (VMware with exposure to alternative hypervisors such as Hyper-V Nutanix AHV Proxmox Xen or KVM) backup and DR (Veeam and Zerto) and enterprise compute and SAN storage. Automation is central to the work - you will use scripting and infrastructure-as-code tooling to standardize builds patching and recovery. You will focus on performance tuning hardening design implementation and break/fix resolution and provide both technical and business input into projects. A working knowledge of the surrounding network is expected but the core of the job is systems engineering.

Job Description

Own the day-to-day operation change control and maintenance of the systems estate - servers hypervisors storage and backup/DR - including patching upgrades builds replacement and troubleshooting. Serve as an escalation point and mentor to the Contour Operations Center and manage the ticket queue to ensure all work is handled appropriately.

Systems Engineering & Operations

• Design build and administer virtualization environments - primarily VMware vSphere/ESXi (clusters vCenter resource pools HA/DRS capacity planning) with exposure to alternative hypervisors such as Microsoft Hyper-V Nutanix AHV Proxmox VE Xen or KVM.
• Own backup and disaster recovery using Veeam and Zerto including replication failover/failback testing retention policies and recovery validation.
• Provision patch harden and maintain Windows Server and Linux systems including Active Directory DNS/DHCP and core platform services.
• Manage SAN storage and SAN switching - provisioning zoning LUN/datastore management performance and capacity.
• Build and maintain automation for provisioning patching configuration and reporting using scripting and infrastructure-as-code tooling (e.g. PowerShell/PowerCLI Bash Python Ansible/Terraform) reducing manual effort and standardizing repeatable tasks.
• Develop runbooks and scheduled jobs to automate routine maintenance health checks and backup/DR validation.
• Monitor system health and resource usage tuning parameters to improve throughput stability and efficiency.

Design & Strategy

• Create engineering designs that meet business and operational objectives including business continuity and disaster recovery solutions.
• Define standard designs templates and procedures for projects following existing architectures and develop new patterns where required.
• Provide subject matter expertise across the technology lifecycle - risk refresh migration and retirement.
• Estimate and plan domain activities to feed end-to-end project plans and advise leadership on architecture and infrastructure planning.
• Evaluate and recommend tools with a cost-conscious approach drawing on industry best practices and prior project executions.

Support

• Manage the ticket queue and lead resolution of complex systems issues across compute virtualization storage and backup.
• Lead or participate in medium-to-high complexity projects and on-call production support.
• Proactively implement procedures to prevent and reduce the severity of outages.
• Perform upgrades and installations alongside application teams and keep asset and time-tracking systems current.
• Be available for 24/7 on-call on a rotating team schedule once onboarded.

Qualifications

• MSP experience required.
• Bachelors degree in engineering computer science MIS or a related field preferred; equivalent work experience accepted.
• 5 years in design implementation and support of enterprise systems infrastructure.
• Strong hands-on expertise with VMware (vSphere/ESXi/vCenter) in production environments; experience with alternative hypervisors (Hyper-V Nutanix AHV Proxmox VE Xen or KVM) is a plus.
• Strong experience with backup and disaster recovery platforms - Veeam and Zerto (or comparable replication/DR tooling).
• Solid Windows Server and Linux administration including core services such as Active Directory DNS and DHCP.
• Hands-on knowledge of server hardware (e.g. Dell) SAN switching and SAN storage.
• Proven automation experience - scripting with PowerShell/PowerCLI Bash or Python and familiarity with configuration management or infrastructure-as-code tools such as Ansible or Terraform to standardize and scale operations.
• Understanding of systems and network security best practices and hardening.

Networking (Nice to Have)

• Working knowledge of routing and switching firewalls and VPNs sufficient to support and troubleshoot the systems environment.
• Familiarity with Cisco Palo Alto or Fortinet and common protocols (TCP/UDP HTTP/HTTPS NFS SMB) is a plus but not the primary focus of the role.

Required Experience:

Senior IC