Senior Systems Administrator

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners businesses and entrepreneurs to adopt renewable energy through simple scalable and innovative solutions. Operating at the intersection of B2B and D2C we offer software financial products and services that drive real environmental impactwithout compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development career growth and purpose-driven work. Palmetto offers a comprehensive benefits packageincluding unlimited PTO medical dental and vision coverage paid parental leave retirement plans and moreso you can have it all both personally and professionally. Palmetto prioritizes people planet and profitbacked by a culture that values collaboration impact and balance. Join us in building a brighter cleaner world.

Location

This position will be based in Charlotte NC.

Reporting

This position will report to the Manager Core Systems.

Summary of Role

We are seeking a highly capable Senior Systems Administrator to lead the administration optimization and evolution of our Core Systems ecosystem. This role is ideal for someone who combines deep technical expertise with strong project ownership a cloud-first mindset and the ability to mentor junior team members.

You will play a critical role in scaling and securing our SaaS environment improving operational workflows and driving automationincluding the adoption of AI-powered solutionsacross IT and the broader organization.

Scope of Responsibilities

• Manage SaaS applications from access configuration and lifecycle perspectives
• Architect and lead Core Systems projects to improve business operations
• Optimize onboarding/offboarding workflows through automation
• Support and enhance security and compliance initiatives
• Mentor junior staff and act as a technical leader within the team
• Own and drive IT-related AI initiatives across the organization

Strategic & Tactical

Systems Administration & Ownership

• Serve as the primary administrator and technical owner for key business systems including:
• Google Workspace (Communications and productivity tools)
• or other middleware/iPaaS platforms
• API integrations and API lifecycle management
• Atlassian suite (Jira Confluence Jira Service Management)
• ITSM platforms and service delivery tooling
• Manage SaaS applications at the user access and configuration level ensuring security and efficiency
• Own identity and access management processes across systems (SSO SAML)

Architecture Integrations & Automation

• Architect and implement scalable system integrations across business platforms using APIs and middleware
• Design and maintain automation workflows to reduce manual processes across onboarding offboarding and support
• Lead the evaluation and implementation of new tools and technologies to improve system interoperability
• Ensure proper governance monitoring and documentation of integrations and APIs

ITSM Change Management & Operations

• Support and enhance ITSM processes including incident request and problem management
• Partner with leadership to design and technically implement change management processes
• Drive improvements in onboarding/offboarding workflows ensuring consistency security and speed
• Collaborate with support teams to improve service delivery and reduce friction for end users

Security Compliance & Governance

• Support and lead initiatives related to SOX SOC 2 or other compliance frameworks
• Partner with Security and Audit teams to ensure systems meet compliance and control requirements
• Implement and automate controls where possible (access reviews provisioning workflows logging etc.)
• Maintain system documentation and audit readiness

AI Innovation & Continuous Improvement

• Act as the owner and technical leader for IT-driven AI initiatives including:
• AI-powered support workflows
• Automation of repetitive operational tasks
• Intelligent knowledge retrieval and self-service
• Identify opportunities to leverage AI and automation to scale IT operations and improve user experience
• Partner cross-functionally to drive adoption of AI solutions across the organization

Leadership & Mentorship

• Serve as a technical leader and escalation point for complex systems and integrations
• Mentor and support junior team members helping to elevate technical capabilities and best practices
• Lead projects independently including planning execution stakeholder communication and delivery
• Act as a bridge between technical teams and business stakeholders

Qualifications

• 48 years of experience in Systems Administration IT Engineering or similar roles
• Strong hands-on experience with:
• SaaS administration and ecosystem management
• API integrations and middleware platforms ( or similar)
• Atlassian tools (Jira Confluence Jira Service Management)
• ITSM platforms and workflows
• Experience with identity management (SSO SAML SCIM) and MDM solutions
• Proven experience supporting compliance frameworks (SOX SOC 2 etc.)
• Experience implementing automation (scripting workflows or low-code platforms)
• Exposure to change management frameworks (ITIL or similar) is a plus
• Experience working with or implementing AI-driven tools is a strong plus

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications merit and business need. We do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or any other status protected under federal state or local law.

To ensure a fair evaluation we may use AI to assist in sorting applications but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI please review our full privacy policy.

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Senior IC