Senior Strategy & Operations Associate

Maven Clinic is the worlds largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise the company partners with more than 2300 employers and health plans to provide end-to-end womens and family health programs spanning fertility and family building maternity and newborn care parenting and pediatrics and menopause and midlife improving clinical outcomes reducing healthcare costs and expanding equitable access to high-quality care at scale. Through its consumer platform Maven provides direct access to virtual care across 30 specialties as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst Sequoia Dragoneer Investment Group Oak HC/FT StepStone Group Icon Ventures and Lux Capital. Recognized for innovation and industry leadership Maven has been named to the TIME100 Most Influential Companies CNBC Disruptor 50 Fast Companys Most Innovative Companies and FORTUNE Best Places to Work. Learn more at

An award-winning culture working towards an important mission Maven Clinic is a recipient of over 30 workplace and innovation awards including:

• TIME 100 Most Influential Companies ()
• Fortune Change the World (2024)
• CNBC Disruptor 50 List ()
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• Fast Company Most Innovative Companies ()
• Fortune Best Workplaces NY ()

Maven is looking for a Senior Strategy & Operations Associatewho will serve as a key problem-solver and builder on our Consumer operations team. This role sits at the intersection of operations strategy and hands-on execution owning projects end-to-end using data to find the root cause of complex issues and building scalable processes in a fast-moving environment. You will report to the Director of Operations New Ventures and work closely with cross-functional partners in Product Clinical Data Workforce Planning and Member Operations to improve the way Maven delivers care to its members.

As a Senior Strategy & Operations Associate at Maven you will:

• Independently own cross-functional operational projects from problem definition through solution design execution and results measurement
• Drive operational readiness for new Consumer product and service line launches partnering cross-functionally to define workflows build support infrastructure and execute an effective MVP while designing for scalability from the start
• Dig into operational and member experience data to identify patterns surface root causes and translate findings into clear actionable recommendations for leadership and cross-functional partners
• Design build and iterate on internal processes workflows and tooling that improve efficiency quality and consistency for the Consumer Support and Consumer Provider team
• Partner with Product teams to represent the voice of operations: flagging member pain points defining requirements and supporting launches of new features or programs
• Develop and maintain reporting infrastructure that tracks operational health identifies trends and enables data-driven decision-making across the team

Were looking for you to bring:

• 25 years of experience in operations strategy & ops consulting or a related analytical role
• Experience at a startup or high-growth tech company; healthcare or consumer product experience a plus but not required
• Strong analytical instincts: youre comfortable digging into large datasets building models in Excel or Google Sheets and have experience with SQL or BI tools (Looker Tableau etc.)
• A track record of running projects end-to-end you set the timeline manage stakeholders resolve blockers and drive to completion
• Comfort operating in ambiguity: you can get started with an incomplete picture make smart assumptions and adjust as you learn more
• A builders mentality you see a broken process and your first instinct is to fix it not just document it
• Clear concise communication skills; you can distill complex problems into crisp summaries for both operational and executive audiences
• High ownership and low ego you take the work seriously act with urgency and are just as willing to do the unglamorous execution work as the strategic thinking
• Comfort and fluency with AI tools to improve operational workflows and create automation and efficiency

The base salary range for this role is $123000 - $140000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors including qualifications for the role experience level and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area NY and remotely via San Francisco/Bay Area CA Seattle WA. For those in our New York City office we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday Wednesday Thursday). For those based in Boston DC Chicago Seattle and San Francisco we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

This is a remote role open to candidates based in the United States with a strong preference for those based in San Francisco.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health well-being and career development helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health dental and insurance plan options we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists including care for mental health reproductive health family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work in office meals and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens whove been with us for 1 year)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees with immediate vesting

These benefits are applicable to Maven Clinic -based full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. Maven is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. Maven Clinic interview requests and job offers only originate from an @ email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries please contact us at.