Senior Staff Technical Product Manager-Service Intelligence

Here at Scout Motors were carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand its a legacy steeped in a culture of exploration caretaking and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasnt been around for a while electrifying it digitizing it and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play with vehicles that are equally at home at a camp site a job site or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements an all-electric powertrain as well as the Harvester range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors we empower our talented inclusive and entrepreneurial teams to innovate. What makes a Scout employee Someone who is a visionary and a leader who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If youre ready to drive change and make history apply now!

Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Senior Staff Technical Product Manager Service Intelligence for a confidential digital initiative you will lead the strategy and execution of a foundational backend intelligence platform that powers critical decisionmaking across Scouts directtoconsumer retail and service ecosystem.

This role focuses on designing a backenddriven decisioning and orchestration system that evaluates complex interdependent operational inputs to produce reliable scalable outcomes in real time. The platform is being built ahead of Start of Operations and will play a central role in how Scout coordinates resources responds to events and enables consistent execution across locations. This role operates at a cross-domain level shaping how multiple systems products and operational workflows interact through centralized decision intelligence.

Initially there is no enduser interface or traditional UX design responsibility associated with this position; success is defined by system behavior decision quality and operational outcomes.

This is a deeply technical AIdriven and analytical role requiring strong systems thinking and comfort operating in a highly ambiguous 0to1 environment. The successful candidate will help shape core capabilities from the ground up owning both initial delivery and longterm evolution of a missioncritical intelligence platform while maintaining strict discretion around sensitive product details.

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Define and Lead Strategy

• Define evolve and drive the product and ecosystem strategy for a confidential intelligencedriven core platform supporting Scouts operations and service experience.
• Define how complex operational signals constraints and policies are modeled into automated decision logic.
• Lead early-stage platform definition ahead of Start of Operations building foundational capabilities with no existing baseline.
• Accountable for system performance across Scouts directtoconsumer retail network ensuring decisions are reliable explainable and scalable.
• Influence senior leadership and align platform strategy with long-term company objectives while protecting sensitive capabilities.
• Identify new problem spaces and expansion opportunities for decision intelligence across additional domains and systems.

Complex Decisioning & Problem Solving

• Frame and solve highly ambiguous cross-functional problems through intelligent system design and decision frameworks.
• Model operational constraints dependencies and priorities as structured logic rules or machineassisted decision frameworks.
• Drive solutions where missing inputs require downstream actions to resolve constraints rather than blocking outcomes.
• Navigate ambiguity inherent to 0to1 product development making informed tradeoffs as requirements and dependencies evolve.
• Evaluate tradeoffs involving accuracy speed scalability and explainability including intangible system behaviors.
• Ensure system behavior is consistent explainable auditable and adaptable as business rules change.

Lead Product Development

• Guide product development across multiple related initiatives teams and domains to ensure alignment with strategic objectives.
• Lead endtoend product development for a highly complex logicheavy platform from concept through scale.
• Collaborate closely with Engineering Data Analytics AI/ML teams IT and Operations to:
• Translate operational needs into system logic and technical requirements.
• Define data models decision flows signal ingestion and output generation.
• Balance deterministic rules with AIassisted approaches where appropriate.
• Ensure platform extensibility as new use cases and domains are added over time.
• Establish best practices and frameworks for decisioning platforms adopted across related systems and teams.

AI & Intelligence Enablement

• Champion the use of AI machine reasoning and advanced analytics to enable scalable decisionmaking.
• Define where AI augments human decision processes versus fully automated execution.
• Ensure models and logic are transparent testable and continuously improvable.
• Collaborate with data partners to ensure highquality inputs feedback loops and monitoring.

Stakeholder Leadership

• Influence and align senior leadership engineering and cross-functional stakeholders on strategy priorities and tradeoffs.
• Serve as a trusted partner to Business Software Engineering fellow Digital Product Customer Experience team and Leadership teams.
• Translate complex crossfunctional needs into a shared technical and product vision without exposing sensitive strategy externally.
• Lead alignment across teams with differing priorities timelines and constraints.
• Build longterm trust in the platform through transparency reliability and outcomes.

Operationalize a PreLaunch Platform

• Build readiness for a missioncritical platform before Start of Operations.
• Define rollout strategies guardrails fallback behaviors and manual override paths.
• Ensure the platform supports consistent execution independent of location or context.
• Define scalable operating models for how decision intelligence is embedded across systems and workflows.

Drive Technical Excellence

• Drive architectural decisions across systems data flows and integrations balancing long-term scalability with short-term delivery needs.

• Partner with Scrum and platform teams to deliver scalable resilient and secure architectures.

• Define best practices for realtime decisioning systems data latency reliability and observability.

• Proactively identify and mitigate technical risks in logic complexity system dependencies and edge cases.

• Ensure solutions meet enterprise security privacy and compliance standards.
• Treat the platform as a living system ensuring post-launch stability and continuous evolution.

Own Live Decision Intelligence

• Own system behavior and decision quality once the platform is live ensuring outcomes are accurate explainable and aligned with operational intent.
• Monitor real-world system decisions to identify gaps edge cases and unintended outcomes.
• Lead continuous tuning of logic rules thresholds and AI-driven decision frameworks based on live data.
• Define criteria for acceptable system behavior including fallback paths overrides and escalation mechanisms.
• Use system insights to influence product strategy and operational decision-making at a broader organizational level

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in The role will be based out of a Scout Motors location in Fremont California or Remote.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the companyfrom time to time.

We expect all Scout employees to have integrity curiosity resourcefulness and strive to exhibit a positive attitude as well as a growth mindset. Youll be comfortable with change and flexible in a fast-paced high-growth environment. Youll take a collaborative approach to achieve ambitious goals. Heres what else youll bring:

• 12 years of product management experience with deep focus on technical platforms complex systems or decisioning engines.
• Experience working with AI/ML technologies in a product engineering or business context
• Proven experience leading 0to1 products in prelaunch startup or transformation environments.
• Track record of building logicheavy or intelligencedriven systems that coordinate multiple inputs and constraints.

Technical Expertise

• Strong understanding of distributed systems APIs data architectures and realtime processing.
• Handson experience working with AI/ML systems rules engines optimization problems or decision frameworks.
• Ability to reason deeply about tradeoffs between accuracy speed explainability and scalability.
• Comfort working closely with engineers and data scientists on system design.
• Experience owning backend or platform products where value is delivered through system behavior and decision quality rather than user interfaces.

Skills

• Demonstrated ability to define strategy in highly ambiguous environments.
• Strong ability to influence senior leadership and align diverse stakeholders.
• Exceptional analytical and structured problemsolving capabilities.
• Ability to define complex logic and decision flows with precision.
• Strong written and verbal communication skills; able to simplify complexity without oversharing sensitive information.
• Datadriven mindset; comfortable working with metrics experimentation and system telemetry.
• High tolerance for ambiguity; energized by building something new where the path is not fully defined.

Education

• Bachelors degree in Computer Science Engineering Mathematics or a related field.
• Advanced technical degree or MBA preferred.
• AI-related certification required.

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting with an iconic brand at its foundation. In addition Scout provides competitive compensation and benefits to support your physical mental and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides select highlights:

• Competitive insurance including:
  • Medical dental vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement jury duty voting time or military leave

This is a full-time exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidates skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range $160000.00 - $192500.00

Initial California Washington and New York base salary range $176000 - $211750

Internal leveling code: IC7

Notice to applicants:

• To be considered for career opportunities at Scout Motors applicants must be 18 years of age or older.
• Residing in San Francisco:Pursuant to the San Francisco Fair Chance Ordinance Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing inLos Angeles:Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing inNew York City:This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer.Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status disability pregnancyor anyother characteristicsprotected by law.Scout Motors is committed to compliance with allapplicablefairemploymentpractice laws.If you require reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact