Senior Staff CXO Strategic Program Manager

Innovate with purpose

At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or in a remote-eligible role BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.

Lets give businesses more time for what matters.

As the CXO Strategic Program Manager Sr. Staff you will serve as the central operational force multiplier strategic partner and connective tissue for the CXO Leadership Team (CXO LT). This is a high-visibility individual contributor role designed for a seasoned leader who excels at orchestrating leadership alignment breaking down departmental silos and translating a collective vision into flawless global execution.
Sitting at the intersection of organization-wide strategy culture and operational governance your mission is to ensure the CXO LT operates as a highly synchronized high-performing unit. You will ensure that cross-functional priorities are executed seamlessly and that the entire global CX and Operations organization runs at peak efficiency.

Make your impact within a rapidly growing Fintech Company

• Partner with the SVP of CXO and their direct reports (VPs/Directors) to facilitate the long-term strategic planning process ensuring the teams roadmap is clear realistic and highly impactful.
• Help the CXO LT ruthlessly prioritize initiatives synthesize diverse departmental viewpoints into unified strategic decisions and ensure resources are allocated to the highest-leverage areas.
• Monitor the pulse of the entire organization identifying operational blind spots and driving collaboration across distinct CXO LT pillars (Service Delivery CXO Shared services. Premium Services Payment Processing Functions and other cross functional teams within CXO).
• Cross-functionally lead critical ambiguous and high-priority initiatives that span multiple CXO LT portfolios (e.g. CXOs multi-year strategic goals).
• Design structure and facilitate high-stakes discussions agendas and accountability metrics for regular CXO LT and XLT meetings operational reviews and annual strategic offsites.
• Oversee the collective quarterly and annual goal-setting process (OKRs/KPIs) across the CXO LT ensuring individual department targets perfectly anchor to broader corporate objectives.
• Drive the preparation and narrative-building for Monthly and Quarterly Business Reviews (MBRs/QBRs) aggregating and synthesizing complex operational data from all leadership pillars for executive and board presentations.
• Partner with the CXO LT to draft cohesive internal and external communications (e.g. keynote presentations all-hands decks and organization-wide announcements) to ensure a single aligned voice from leadership.
• Collaborate with HR and the CXO LT to foster a high-performance customer-centric culture actively monitoring team health engagement and alignment across all sub-organizations.

Wed love to chat if you have:

• 812 years of professional experience with a proven track record in Management Consulting Business Operations (BizOps) Corporate Strategy or a senior program management role at the Staff/Sr. Staff level supporting executive teams.
• Prior exposure to Customer Experience Customer Success Supply Chain or scaled operational environments is highly preferred.
• Experience navigating complex transformations and driving alignment among senior executives within high-growth mid-to-large-scale global organizations.
• Proven ability to run complex strategic planning frameworks balance short-term operational fires with long-term goals and make high-stakes prioritization trade-offs.
• An innate ability to bring structure to chaos and a master-level command of large-scale program management methodologies.
• Comfortable analyzing core CX metrics (NPS CSAT SLA Cost-to-Serve) and extracting actionable executive-level narratives from data provided by various CXO LT metrics.
• Exceptional emotional intelligence political savvy and the ability to manage highly sensitive confidential organizational information with absolute discretion.
• Proven ability to challenge rally and align cross-functional peers directors and VPs around common goals without direct reporting authority.

Whats in it for you

Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
• HSA & FSA accounts
• Life Insurance Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11 Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact . To ensure a fair evaluation our Candidate Integrity Policy prohibits the use of unapproved external assistance including generative AI during live interviews or assessments. Doing so will result in a review and potential disqualification.

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