Senior Specialist – IT Enterprise ServicesRemote

The Senior Specialist IT Enterprise Services is responsible for managing supporting and optimizing enterprise IT infrastructure end-user services collaboration platforms and core business applications. This role ensures the availability security and performance of IT services while driving operational excellence and supporting business technology initiatives.

• Provide advanced support and administration for enterprise IT systems applications and services.
• Manage and maintain end-user computing environments including desktops laptops mobile devices and collaboration tools.
• Monitor IT infrastructure performance and ensure high availability of enterprise services.
• Troubleshoot and resolve complex technical issues within defined SLAs.
• Support enterprise platforms such as email identity management file sharing and productivity tools.
• Collaborate with cross-functional teams to implement IT projects upgrades and technology enhancements.
• Manage user access permissions and security compliance requirements.
• Develop and maintain technical documentation operational procedures and knowledge base articles.
• Coordinate with vendors and service providers for issue resolution and service improvements.
• Participate in change management incident management and problem management processes.
• Identify opportunities for automation process optimization and service improvement.
• Ensure compliance with organizational IT policies security standards and regulatory requirements.

• Bachelors degree in Information Technology Computer Science or a related field.
• 5 8 years of experience in IT infrastructure enterprise services or IT operations.
• Experience supporting enterprise environments including Windows/Linux systems cloud platforms and collaboration tools.
• Strong understanding of IT service management (ITSM) processes and frameworks.
• Knowledge of networking identity and access management endpoint management and cybersecurity best practices.
• Experience with ticketing systems and service delivery metrics.
• Strong analytical troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management skills.

• Certifications such as ITIL Foundation Microsoft Certified Azure Administrator or AWS Certified.
• Experience with cloud services endpoint management tools and enterprise collaboration platforms.
• Exposure to automation and scripting technologies such as PowerShell or Python.