Senior Specialist, HR Technology

We made history and now we work to transform the future for our customers our communities and our families. Youll see your work on the road every day helping people move freely and pursue their dreams. At Ford you can build more than vehicles. Come build what matters.

As part of our Human Resources team youll help us attract hire and retain the top talent we need to achieve our bold vision. Youll play a vital role in defining developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. Were seeking change leaders talent strategists employee advocates and culture architects to enable our teams partners and businesses to do and be their best.

In this position...

• We are seeking a highly skilled and collaborative Knowledge Management (KM) Specialist to join our HR this role you will act as the bridge between our HR Centers of Excellence (COEs) and our global employee base. You will be responsible for curating writing and maintaining clear accurate and engaging knowledge articles for our HR intranet portal.

• Workforce spans 40 countries which requires global mindset ensuring that HR content is culturally appropriate compliant and localized where necessary. The candidate is expected to have deep HR domain knowledge exceptional native-level English writing skills and a data-driven approach to content governance and portal technology.

What youll do...

• COE Partnership: Partner closely with HR COEs (Total Rewards Talent Acquisition Employee Relations etc.) to translate complex policy documents program guidelines and process maps into user-friendly knowledge articles.
• Strategic Advisory: Advise stakeholders on best practices for knowledge organization and information architecture supporting departments in structuring complex HR policies into intuitive easily digestible formats.
• Global Lifecycle Management: Manage the end-to-end lifecycle of HR content across 47 countries ensuring localization requirements are met while maintaining consistent global brand standards and tone.
• Accessibility & Inclusion: Develop and maintain guidelines for creating content that meets global accessibility standards (e.g. WCAG) and addresses diverse employee needs.
• Copywriting & Copyediting: Write edit and proofread portal content to ensure it is clear concise and engaging.
• Language Standards: Ensure all written content meets the highest standards of U.S. native English writing.
• Portal Governance: Maintain and optimize the HR intranet portal structure. Implement and enforce robust knowledge management governance ensuring content is regularly reviewed updated and archived.
• System Upgrades & Testing: Actively participate in system upgrades platform migrations and enhancement projects. Help evaluate and test new knowledge management tools features and technologies.
• Performance Monitoring: Monitor portal usage patterns search analytics and article ratings to identify knowledge gaps and continuously improve content findability.
• Reporting & Insights: Generate regular reports on content performance metrics tracking user engagement and overall employee satisfaction with portal resources.
• Continuous Improvement: Identify concrete content improvement opportunities based on data-driven insights and direct employee feedback to optimize the overall user experience (UX).
• Stakeholder Communication: Develop high-quality documentation user guides and professional presentations to communicate KM strategies portal updates or training materials to HR stakeholders and leadership.
• Enablement & Training: Document system processes and create training materials for content contributors and publishers across the global HR department.

Youll have...

• HR Domain Expertise: Solid understanding of HR policies procedures benefits and employee lifecycle processes.

• Bachelors Degree in English Communications Human Resources Information Management Library/Information Science or a closely related field.

• Exceptional Communication Skills: Native-level written and verbal English proficiency (U.S. standards). Ability to write clearly and empathetically for a diverse global employee audience.

• Global Mindset: Proven ability to navigate respect and design content for multi-country and multicultural audiences across various time zones.

• Technical & KM Tools: Experience working with modern Knowledge Management Systems (KMS) Content Management Systems (CMS) or HR Service Delivery portals (e.g. MS Dynamics 365 ServiceNow SharePoint Confluence Workday etc).

• Data & Analytics Skills: Ability to use data and portal analytics to drive content strategy measure article effectiveness and implement continuous improvement.

• Documentation & Presentation Design: Advanced proficiency in creating structured documentation and visually engaging professional presentations (e.g. MS PowerPoint Mac Keynote MS Word).

Even better youll have...

• Multilingual Capabilities: Proficiency in one or more languages other than English is highly advantageous (e.g. Spanish German French Portuguese).

• A Masters degree in Human Resources Organizational Communication or Information Science is a strong plus.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 8 and ranges from $99100-$166200.

Final determination of salary grade will be based on candidates skills and experience and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

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