Senior Specialist, HR Operations (Benefits)

This role will be based in Mountain View California. 

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

The Senior Specialist HR Operations delivers end-to-end customer-focused HR solutions supporting employees alumni partners and stakeholders through accurate guidance thoughtful escalation management and high-quality service delivery. 

Working closely with members of the Global Talent Organization and Benefits team the Senior Specialist brings broad HR Operations knowledge and contributes to the planning and delivery of day-to-day HR service delivery activities. 

The Senior Specialist helps keep HR Operations on track to deliver a high-quality customer experience supporting efficient execution and consistent adherence to LinkedIn processes culture and values. 

Responsibilities:    

• Deliver expert benefits perks and leave support for employees in the U.S. and Canada ensuring compliance with federal state provincial and local regulations. 

• Serve as a primary escalation point for complex benefits perks and leave issues resolving cases efficiently and professionally in alignment with established processes. 

• Maintain strong relationships with employees stakeholders vendors and cross-functional partners collaborating across teams to ensure timely service clear handoffs and consistent delivery within SLAs. 

• Audit and maintain data integrity in HR systems and tools ensuring accurate and complete information. 

• Communicate process status updates and issues clearly to clients and partners. 

• Support and administer HR programs policies and processes related to benefits perks and leaves of absence. 

• Identify trends in employee inquiries case data and operational processes; recommend solutions and implement improvements to enhance service delivery compliance and employee experience. 

• Keep training materials knowledge articles and SOPs up to date; train team members on best practices. 

• Partner with cross-functional teams to address process gaps and drive continuous improvement initiatives. 

• Represent HR Operations on regional and global projects as needed. 

Qualifications :

Qualifications 

Basic Qualifications:   

• 3 years of experience in benefits administration HR benefits operations or a similar HR Operations role supporting benefits programs. 

• Experience working in a large global shared services environment or HR Operations team. 

• Experience with HRIS case management and benefits administration systems (e.g. Workday ServiceNow or similar platforms). 

Preferred Qualifications:   

• Strong analytical and quantitative skills with the ability to translate data and operational insights into actionable recommendations. 

• Experience with knowledge management principles and systems   

• Strong customer service orientation with proven ability to provide accurate timely and empathetic support in a shared services or case management environment. 

• Strong attention to detail and ability to manage confidential information with discretion. 

• Familiarity with benefits vendor management and escalations with benefits providers. 

• Ability to interpret and apply policies consistently while maintaining flexibility 

• Demonstrated ability to identify process improvements and contribute to automation or efficiency initiatives 

Suggested Skills 

• Benefits operations 

• Case management 

• Stakeholder management 

• Communication 

• Process improvement 

• Project management 

LinkedIn is committed to fair and equitable compensation practices.   

The pay range for this role is $. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.   

The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.

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No

Employment Type :

Full-time