Senior Solutions Architect

Location: Brooklyn NY (Hybrid)Reports To: Director of Project Management

About My IT Crew

My IT Crew is a fast-growing MSP serving healthcare multi-site organizations and technology-dependent businesses. Were looking for a Senior Solutions Architect to serve as the technical authority across our organization bridging clients engineering service delivery and leadership.

Position Overview

You are a senior technical leader with deep hands-on expertise across infrastructure cloud networking and security. You design complex solutions drive technical standards and present technology strategies to client executives. You also stay ahead of how AI is reshaping IT operations and help our organization adopt it where it genuinely adds value.

This is a highly collaborative role built around a clear division of ownership. The Account Management team owns the client relationships - the business conversation the account strategy and the day-to-day engagement. You are their technical counterpart. When the conversation turns technical - solution design architectural decisions complex problems technology roadmaps - thats your moment. Once the technical path is defined the Account Manager carries it forward. This keeps the right person in the room for the right conversation and keeps you focused on what you do best.

Why This Role

This is a rare opportunity to shape the technical direction of a growing MSP. This is a build role not a maintain role. Youll become the technical brain of the company: designing the solutions we deliver evaluating new technologies and defining our technology strategy the architectural decisions will be yours to make.

Its as much about leadership as technical expertise. Youll lead complex technical conversations partner with executive leadership and help shape where our technology goes long-term. If youre looking to build influence and make a lasting impactnot just maintain existing systemsyoull find that opportunity here.

One honest note: this isnt the right role if you want to stay heads-down in tickets if you prefer being handed a defined process or if writing a clear SOW feels like a chore. The documentation the proposals and the executive conversations are the job not overhead on top of it.

Key Responsibilities

Client Solution Strategy & Architecture (Primary Responsibility)

Working alongside the Account Management team you serve as the technical leader throughout the sales process. You lead technical discovery identify business and technical requirements and design secure scalable solutions that solve the clients business challenges.

You develop solution architectures scopes of work implementation plans and technical proposals partnering with the Account Manager to present recommendations and move opportunities forward. You join client-facing meetings alongside the Account Management team to ensure the technical aspects of every solution are clearly communicated client questions are answered with authority and nothing is lost in translation between the client the business conversation and delivery. Once a solution is approved Service Delivery assumes ownership for implementation while remaining aligned to the architecture youve established.

Success is measured by high client acceptance of proposed solutions technically sound designs profitable projects and trusted advisor relationships with both clients and internal teams.

Technical Leadership & Standards

Working closely with the CTO you lead the development and continuous evolution of the technical standards that guide how MYITCREW designs delivers and supports client environments. This includes developing reference architectures evaluating emerging technologies recommending strategic vendors and establishing best practices across our technology stack. You ensure our solutions remain secure scalable repeatable and aligned with both client needs and the companys long-term technology strategy.

Delivery Enablement

You ensure every solution is positioned for successful delivery. Working closely with the Service Delivery team you provide the technical guidance documentation and architectural oversight needed for seamless client onboarding and implementation. While Service Delivery owns execution you remain engaged to answer complex technical questions clarify design decisions and ensure the delivered solution aligns with the architecture that was sold.

Technical Escalations

You serve as the senior technical resource for complex client environments and engineering challenges that fall outside standard procedures. When significant technical issues arise you provide architectural guidance help identify long-term solutions and participate in Root Cause Analysis for systemic or recurring issues. Your focus is not simply resolving todays problem but improving the underlying architecture to prevent it from happening again.

Innovation & AI

You help shape the future of our technical practice by identifying opportunities to improve how we deliver services. This includes evaluating emerging technologies developing new service offerings improving solution design processes and leveraging automation and AI to increase efficiency for both MYITCREW and our clients. Your goal is to ensure we remain innovative practical and consistently ahead of the market.

Qualifications Required

• 8 years in IT infrastructure consulting or managed services

• Strong hands-on expertise: M365 Azure AD/Entra ID Networking Firewalls Security Virtualization Backup/DR Endpoint Management

• Proven success designing and implementing complex solutions

• Experience with technical escalations and root cause analysis

• Excellent communication documentation and organizational skills

Preferred

• MSP or healthcare IT experience

• Experience supporting distributed multi-site environments across multiple locations

• Microsoft Azure Security Networking or Cloud certifications

• Experience engaging with executive leadership

• Familiarity with AI operations tools automation platforms (n8n Power Automate etc.) or LLM-based workflow integration

What Success Looks Like (Year 1)

• Account Management team has a trusted technical partner proposals are accurate solutions are sound and well-received and clients feel confident in the recommendations they receive

• New clients move through onboarding smoothly with edge cases and exceptions handled decisively rather than escalated upward

• When complex or recurring incidents occur the root cause is identified at the architectural level. High-stakes incidents dont repeat because the hard technical questions got asked and answered the first time

• Technology decisions are consistent and well-reasoned with a clear process for evaluating exceptions and changes

Ideal Candidate

Highly technical and deeply curious. Comfortable with architecture troubleshooting and strategy. Thrives in a collaborative environment and energized by variety no two days look the same. Calm under pressure. Ownership-driven. Focused on root causes not symptoms. Curious about AI not as a buzzword but as a tool to make the work better. A communicator who connects with executives and engineers alike.

Youre the person everyone turns to when the problem is complex the stakes are high and the answer isnt obvious.

Required Experience:

Senior IC