Senior Solution Architect- FDA Background Required

Education:BS in Computer Science Information Systems Engineering or other related disciplines or equivalent technical experience/certification. An advanced degree (MS) is preferred but not required.

Experience:Must have at least810 yearsof progressive experience in solution architecture with at least35 yearsdesigning and implementing enterprise-scale contact center or customer engagement platforms in a federal government contracting environment including:

• Solution Design & Architecture - Experience designing and delivering scalable end-to-end enterprise contact center solutions including telephony IVR omnichannel routing and CRM integration aligned with business requirements and federal IT standards.
• Technology & Platform Expertise - Hands-on experience architecting solutions on major contact center and CRM platforms (e.g. Salesforce Amazon Connect Genesys Cisco ServiceNow) and integrating them within complex enterprise environments.
• Federal IT Compliance - Working knowledge of federal IT security and compliance frameworks (FISMA FedRAMP NIST SP 800-53) and experience supporting Authority to Operate (ATO) processes for cloud-hosted or hybrid contact center platforms.
• Systems Integration - Experience designing and implementing APIs middleware and data integration pipelines to connect contact center platforms with enterprise systems (e.g. CRM ERP knowledge management workforce management tools).
• Optimization & Modernization - Experience leading contact center modernization initiatives including cloud migration AI/ML-driven automation (e.g. chatbots virtual agents predictive analytics) and process optimization to improve operational efficiency and customer experience.
• Stakeholder Engagement & Government Interface - Demonstrated ability to translate complex technical concepts for non-technical audiences including CORs agency leadership and business stakeholders and to produce formal architecture artifacts (e.g. system architecture diagrams technical specifications CDRLs).
• Governance & Standards - Experience developing and maintaining architecture documentation roadmaps and standards in alignment with federal enterprise architecture frameworks (e.g. TOGAF FEA) and agency-specific IT governance requirements.

Certifications (Preferred):

• AWS Certified Solutions Architect Google Cloud Professional Architect or Microsoft Azure Solutions Architect
• Salesforce Architect or equivalent CRM platform certification
• TOGAF certification (enterprise architecture framework)
• CISSP or equivalent security certification preferred given federal compliance requirements