Senior Software Production Support Engineer

Position Description:

Take your career to the next level as a Senior Software Production Support Engineer. We are seeking candidates to lead operational support monitoring troubleshooting and compliance activities across a complex enterprise data management ecosystem. This role is essential to maintaining high availability reliability and security across on prem and cloud data warehouse environments analytics platforms and production applications supporting mission critical data operations. This position is ideal for someone who loves diagnosing complex data and performance issues improving operational workflows and ensuring seamless production operations. If you have demonstrated expertise supporting large scale data platforms across on prem SQL Server cloud environments analytics tools and data integration services this is the role for you!
This position is located in our Fairfax VA or Lafayette LA or Knoxville TN office; however a hybrid working model is acceptable.

Your future duties and responsibilities:

.Lead production support activities across enterprise data platforms including on prem data warehouses cloud environments and analytics/blending platforms such as Alteryx.
.Manage daily operational workflows such as data refresh processes scheduling monitoring reconciliation and error resolution to maintain reliable data management operations.
.Monitor system performance availability and health using platform native and enterprise tools; identify anomalies assess risks and drive remediation to ensure SLA compliance.
.Lead root cause analysis for production incidents develop corrective action plans and implement automated solutions to prevent recurrence.
.Support patching upgrades configuration management and release deployments across production environments in collaboration with DevOps and engineering teams.
.Coordinate with developers architects database administrators security teams and cloud engineers to resolve defects ensure stable operations and maintain compliance with governance frameworks.
.Oversee incident service request and problem management activities ensuring proper documentation escalation communication and closure.
.Ensure operational documentation is maintained accurately including SOPs runbooks job workflows incident response procedures and technical configuration baselines.
.Monitor adherence to security audit data governance and compliance requirements throughout all production activities.
.Support Agile teams by identifying production impacts from new features providing input to backlog items and participating in sprint ceremonies where operational readiness is required.
.Recommend and implement continuous improvement initiatives around automation observability performance tuning and operational efficiency.
.Provide on call or after hours support as needed for critical incidents deployments or system outages

Required qualifications to be successful in this role:

.At least eight (8) years of experience managing and leading Data and/or Analytics operational and compliance tasks with enterprise scope and complexity.
.Strong background supporting enterprise data warehouse operations across SQL Server ETL/ELT pipelines data refresh cycles scheduled jobs and performance troubleshooting.
.Experience operating and supporting cloud based data platforms such as AWS and Snowflake (warehouses roles pipelines performance tuning).
.Demonstrated expertise in monitoring incident management operational diagnostics and root cause analysis across hybrid data ecosystems.
.Experience with production support of analytics platforms including workflow based tools such as Alteryx and Business Objects (including environments undergoing transition/sunset).
.Working knowledge of DevSecOps CI/CD processes environment configuration automated job management logging and alerting frameworks.
.Strong understanding of enterprise change control release management configuration management and governance procedures.
.Excellent communication and documentation skills with the ability to clearly articulate technical issues to developers leadership and business stakeholders.
.Bachelors degree in Computer Science Information Systems Engineering or equivalent hands on technical experience.
Desired qualifications/non essential skills required:
Experience supporting federal analytics data or compliance driven operational programs.
Familiarity with data governance frameworks lineage tools and metadata management practices.
Experience with automation scripting for operational tasks (Python PowerShell Bash).
Experience supporting SAFe/Scrum Agile teams.
ITIL certification or relevant service management credentials.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79600.00 $156700.00.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
.Competitive compensation
.Comprehensive insurance options
.Matching contributions through the 401(k) plan and the share purchase plan
.Paid time off for vacation holidays and sick time
.Paid parental leave
.Learning opportunities and tuition assistance
.Wellness and Well being programs
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Skills:

• Continuous Improvement
• Incident response
• KPI/SLA monitoring
• Problem Solving
• Compliance Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.