Senior Software Engineer

Momento USA is a global technology consulting talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We are currently looking for a Senior Software Engineer.

Role: Senior Software Engineer

Long Contract

Location - San Ramon CA (Onsite) only Local

Were looking for a senior engineer to own and extend the platform that powers customer support operations an AI-driven Python/Fast API service connecting Gladly Sierra AI Zoho CRM and Shopify.

What youll build:

• AI conversation classification pipelines using OpenAI GPT-4o AWS Bedrock and sentence embeddings (BGE/Sentence Transformers)
• Event-driven serverless backend on AWS Lambda SQS
• Integrations with Gladly Sierra AI Shopify (GraphQL REST) Zoho CRM and Simple Sat
• Analytics reporting via New Relic NRQL with a React/TypeScript dashboards
• Develop and Maintain Gladly Configurations and customizations and build tools to help agents
• develop configure & test AI agent to interact with customer queries.

Required skills:

• Python Fast API async/await Pedantic Pytest
• AWS Lambda SQS DynamoDB Secrets Manager
• LLM integration OpenAI SDK AWS Bedrock prompt engineering
• Sentence embeddings & semantic similarity (Sentence Transformers cosine scoring)
• SaaS REST API integrations (Gladly Shopify or similar)
• React TypeScript

Nice to have:

• New Relic NRQL
• K6 load testing / TypeScript automation scripts
• SAML2 / auth middleware

Thanks

Samuel Brown

Momento USA Exceeding Customer Expectations

440 Benigno Blvd Unit#A 2nd Floor. Bellmawr NJ 08031

Interstate Business Park

Tel : Direct: / Extn 1020

Email: Web:

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.