Senior Software Engineer II Customer Solutions

ABOUT ROCKET LAB

Rocket Lab is the end-to-end space company building rockets spacecraft and critical subsystems that keep the world connected protected expand humanitys reach to the Moon Mars and beyond. We move fast build real hardware for meaningful missions and make the impossible routine. Come shape the future with us.

SPACE SYSTEMS

At Rocket Lab were not just launching rockets were building the future of space. Our Space Systems team builds everything from complete spacecraft precision payloads to the components and subsystems that allow them to thrive in space like solar panels flight software star trackers optical systems separation systems radios and more.

Our Space Systems team has enabled more than 1700 missions ranging from interplanetary exploration in-space manufacturing to national security and defense initiatives. The team has built spacecraft payloads and components for missions to the Moon and Mars working with partners including NASA the Space Development Agency and the U.S. Space Force. Whether its a single high-performance spacecraft constellation or the vertically integrated components that help them get to space our world class Space Systems team is empowering some of the boldest and most ambitious space missions.

SENIOR SOFTWARE ENGINEER II CUSTOMER SOLUTIONS

Based out of Rocket Labs site in Littleton CO the Senior Software Engineer Customer Solutions is a key interface between Rocket Labs space software customers and the engineering and management teams. You will support the Business Development organization with deliverables required for internal leadership board of directors and investors.

WHAT YOULL GET TO DO:

• Work with the engineering team to provide technical support to customers
• Develop interactive product demonstrations of Rocket Labs space software products
• Generate proposals for new business opportunities in collaboration with the business development and engineering teams
• Lead efforts to attract new business to the companys established products
• Work with the business development team to monitor business performance forecast demand and present to the Finance and Executive teams
• Collaborate with the Communications and Business Development teams in generating marketing materials
• Lead efforts to improve and standardize customer-facing product technical documentation
• Remain current on the latest satellite competitive landscape customer demand trends and market to support forecasting of component sales support pricing support new product development and provide support for the Space Systems product and services roadmap
• Monitor product costs to inform pricing decisions and design/process trades
• Travel to relevant conferences and customer locations to lead component business development activities

YOULL BRING THESE QUALIFICATIONS:

• Bachelors degree in engineering or other technical discipline
• 8 years of professional experience in an engineering role within the aerospace industry
• US citizenship is required due to program requirements

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

• Experience developing software for autonomous vehicles operating in harsh environments such as satellites
• Experience with satellite operations
• Proficiency in C Python or similar programming languages
• Highly organized and able to solve problems independently with strong attention to detail
• Ability to collaborate effectively with team members having diverse skillsets and expertise
• Ability to communicate complex issues in a digestible manner for customers staff and executives
• Excellent written and verbal communications skills
• Sales management experience and familiarity with diverse business functions such as sales marketing public relations finance and operations
• Extensive awareness of current commercial and government satellite programs
• Experience working with dynamic geographically disperse teams on fast-paced projects
• Readily takes ownership and action on challenges and steps up to manage tough situations while encouraging colleagues and direct reports to do the same
• Practiced with the use of customer relationship management software
• Masters degree in aerospace engineering or related engineering field (electrical mechanical computer science etc.)

This position may require prolonged periods of sitting standing walking computer work and occasional exposure to moderate levels of noise dust and fumes in production areas.

WHAT TO EXPECT

Were on a mission to unlock the potential of space to improve life on Earth but thats not an easy task. It takes hard work determination relentless innovation teamwork grit and an unwavering commitment to achieving what others often deem impossible. Our people out-think out-work and out-pace. We pride ourselves on having each others backs checking our egos at the door and rolling up our sleeves on all tasks big and small. We thrive under pressure work to tight deadlines and our focus is always on how we can deliver rather than dwelling on the challenges that stand in the way.

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations including the International Traffic in Arms Regulations (ITAR) Rocket Lab Employees must be a U.S. citizen lawful U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce as applicable. Learn more about ITAR here.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States International Traffic in Arms Regulations.

Under these Regulations you may be ineligible for this role if you do not hold citizenship of Australia Japan New Zealand Switzerland the European Union or a country that is part of NATO or if you hold ineligible dual citizenship or nationality. For more information on these Regulations click here ITAR Regulations.