Senior Site Reliability Engineer Local to Pittsburgh, Cleveland, or Dallas

This role will require someone onsite at our client office in Cleveland OH Pittsburgh PA or Dallas TX.

Love technology We do too.

CGI is looking for a Site Reliability Engineer who will work within the Production support and Performance Management practice to drive excellence and innovation to support operational delivery priorities. SRA works closely with the support team and ensures critical internal and external application services maintain reliability and uptime appropriate to clients needs while keeping an ever watchful eye on identifying the improvement opportunities and operational gaps. This role includes SOP documentation identifying opportunities for automation working with offshore teams understanding complex systems and technologies understanding AIOps etc.

.Monitoring distribution systems and notifying them of any potential issues.
.Assisting with troubleshooting on call.
.Managing and tracking incidents such as outages.
.Facilitating analysis meetings to discuss incidents. Lead
.Identify the automation opportunities for automation specialists to review and execute.
.Watching over in scope and related systems to ensure reliability for customers.
.Ensuring process follow ups and coordination until the event completion.
.Extensive applications support experience with troubleshooting issues including analyzing log files.
.Should be able to participate in critical issue calls and contribute expertise to resolve the issues.
.Very strong in technical concepts Analytical and Problem-solving skills with ability to confidently interact with other client-side teams.
.Research and replicate the user experience to validate the solutions.
.Resolve issues that other junior team members are unable to solve. Lead
.Provide technical solutions to problems encountered in the team. Lead
.Provide innovative ideas and solutions to complex as well as rather simple looking problems. Lead
.Should be flexible to extended and weekend hours during critical timelines to provide periodical oversights.
.Should be able to work in business hour overlapping shifts for critical meetings and activities.

1. Overall 5 years of IT experience
2.2 to 3 years of business analytics and technical lead experience
understanding of production support activities with client facing experience
of system management and support analytic tools
initiative details oriented capable of bringing new ideas to the table.
ability to propose the most efficient and cost effective solutions.
to work with multi geological teams and collect the inputs for analysis.
understanding of AI Ops and NLP.
to provide thought leadership for process improvements and documenting the knowledge.
inherent ability to solve problems and provide solutions.
oral and written communication skills to interact and communicate with the client leaderships and technical SMEs.
knowledge of database (PL/SQL Oracle DB2)
developing and consuming SOAP and REST web services for an operational/production environment.
Knowledge of Tomcat Apache WAS and IIS
experience of Linux systems.
knowledge of Windows and Linux server configurations.
and evaluates alternative technical solutions.
ability to propose the most efficient and cost effective solutions.
on Agile Methodology
on monitoring tools like Dynatrace DT Managed GlassBox ITCAMS TrueSight OEM

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70800.00 $156700.00.

CGIs benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs

#LI-GA1

• Business Analysis
• Database
• Java
• Jira
• Kanban
• Linux
• OpenShift
• Production Support
• Python
• Tableau

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.