Senior Specialist, Commercial Operations Technology

Here at Scout Motors were carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand its a legacy steeped in a culture of exploration caretaking and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasnt been around for a while electrifying it digitizing it and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play with vehicles that are equally at home at a camp site a job site or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements an all-electric powertrain as well as the Harvester range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors we empower our talented inclusive and entrepreneurial teams to innovate. What makes a Scout employee Someone who is a visionary and a leader who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If youre ready to drive change and make history apply now!

Summary

We are seeking a candidate to lead Commercial IT Launch & Support technology. This role will lead a portfolio spanning customer support tooling retail issue escalation support integrations operational readiness cutover runbooks support model definition across Commercial Operations systems.

The role will work across Commercial Operations Retail Operations Customer Support IT Operations Service Desk Digital Product Platform Engineering Data/Integration Security and application owners to ensure commercial systems land cleanly into production and can be supported at scale.

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Own launch readiness products and transition-to-run processes across the Commercial IT portfolio.
• Lead technology planning and delivery for customer support systems issue escalation workflows retail support tooling and related support-enablement capabilities.
• Define and maintain commercial launch readiness gates including ownership models escalation paths monitoring requirements runbooks cutover plans hypercare plans and post-launch support processes.
• Partner with Commercial IT domain leads Digital Product IT Operations Service Desk Security Data/Integration Enterprise Architecture and business stakeholders to ensure new systems are production-ready.
• Drive cross-domain dependency tracking and readiness reporting for commercial launches ensuring risks blockers operational gaps and handoff needs are visible and actively managed.
• Ensure all support and operations enablement solutions align with enterprise architecture ITSM processes service transition standards security requirements release management and operational governance.

Location & Travel Expectations:

• This role may be based out of theScout Motors corporate headquarters in Charlotte NC.
• This role requires 4-5 days per week in the office with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the companyfrom time to time.

We expect all Scout employees to have integrity curiosity resourcefulness and strive to exhibit a positive attitude as well as a growth mindset. Youll be comfortable with change and flexible in a fast-paced high-growth environment. Youll take a collaborative approach to achieve ambitious goals. Heres what else youll bring:

• Proven track record supporting launch readiness service transition release management IT operations production support or business-critical system delivery.
• Strong understanding of operational readiness incident management support models runbooks cutover planning hypercare and production support expectations.
• Experience with customer support systems ticketing platforms CRM integrations ITSM tools retail support models or service desk operations preferred.
• Ability to translate operational needs into system capabilities support requirements escalation models reporting needs and transition plans.
• Strong cross-functional coordination skills with the ability to drive accountability across business IT Digital support vendor and operations teams.
• Experience partnering with IT Operations Service Desk Platform Engineering Security Enterprise Architecture Data/Integration and application delivery teams.
• Strong communication skills including the ability to summarize readiness risk and support implications for senior stakeholders.
• Ability to operate through ambiguity while building repeatable processes governance templates and operating routines.
• Bachelors degree in information technology business operations engineering or a related field.
• 8 years of experience in IT operations service delivery application support release management business systems delivery or operational readiness; automotive retail or DTC support experience preferred.

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting with an iconic brand at its foundation. In addition Scout provides competitive compensation and benefits to support your physical mental and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides select highlights:

• Competitive insurance including:
  • Medical dental vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement jury duty voting time or military leave

This is a full-time exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidates skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range $140000.00 - $170000.00

Internal leveling code: IC8

Notice to applicants:

• To be considered for career opportunities at Scout Motors applicants must be 18 years of age or older.
• Residing in San Francisco:Pursuant to the San Francisco Fair Chance Ordinance Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing inLos Angeles:Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing inNew York City:This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer.Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status disability pregnancyor anyother characteristicsprotected by law.Scout Motors is committed to compliance with allapplicablefairemploymentpractice laws.If you require reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact