Senior ServiceNow Engineer – CMDB & Service Data (Omaha or KC)
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Job Summary
At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Summary of the Job:
About This Role:
Key Responsibilities
Own and evolve the CMDB architecture technical design and roadmap ensuring alignment with FNBOs ITSM strategy and the ServiceNow CSDM framework.
Design implement and govern integrations between the CMDB and external data sources (e.g. SCCMSAMPro ServiceNow Discovery cloud platforms) ensuring data accuracy and reliability.
Establish andmaintainenterprise-grade CI data governance frameworks policies and procedures serving as the subject matter expert and escalation point for CMDB data integrity.
Develop andmonitorCI data health reports and dashboards proactivelyidentifyingand resolving data quality issues.
Partner with application owners infrastructure teams and business stakeholders to define and enforce CI data ownership accountability and lifecycle management.
Serve as the primary owner of the Banks Services and Offerings data within ServiceNow ensuringaccuraterepresentation of business and technical services in alignment with the CSDM.
Lead the design and maintenance of Service Mapping and Business Service models to support executive-level visibility into service health and dependencies.
Continuously evaluate and expand the CMDB data model including CI classes attributes and relationship types to meet evolving business and technology needs.
Define enforce and audit CI lifecycle processes ensuring all creation update and retirement activitiesadhere to approved governance standards.
Lead the full lifecycle of CMDB platform enhancements from requirements gathering and story creation through development testing and deployment.
Lead CMDB validation and regression testing activities during ServiceNow platform upgrades patches and new capability deployments.
Work closely with the IT Asset Management Team tomaintaindata relationships for IT assets across the ServiceNow platform.
Mentor junior team members and provide guidance training and documentation to support CMDB knowledge growth across the organization.
The Ideal Candidate for This Role:
Basic Qualifications
Bachelors degree in Computer Science Information Technology Engineering Business Administration or seven years of equivalent experience.
5 years of hands-on experience with the ServiceNow platform including deepexpertisein CMDB and its role in supporting ITSM processes such as Incident Problem Change and Asset Management.
Demonstrated experience managing CI data at enterprise scale including CI lifecycle management data quality programs and governance frameworks.
Experience building andmaintainingdata relationships across the ServiceNow platform including Business Applications Technical Services Business Services Offerings Assets and Software Models in alignment with the CSDM.
Experience with ServiceNow Discovery Service Mapping or third-party data integrations (e.g. SCCMSAMPro) as sources of CMDB population.
Experience defining documenting and implementing CMDB governance processes and procedures.
Effective communication and collaboration skills; ability to work with management and technical staff at all levels.
Strong working knowledge of the ServiceNow Common Service Data Model (CSDM) including Services Offerings and Application Service mapping.
ServiceNow Certified System Administrator (CSA).
Preferred Qualifications
Strong organizational analytic and complex problem-solving skills.
ServiceNow Certified Implementation Specialist ITSM or CMDB (CIS).
ITIL Foundation certified.
Strong working knowledge of the ServiceNow Common Service Data Model (CSDM) including Services Offerings and Application Service mapping.
Highly effective speaking listening writing and interpersonal skills.
Experience in a regulated industry (financial services healthcare etc.) with an understanding of compliance and audit requirements as they relate to CMDB data.
Compensation:
Compensation range (base pay): $89828.00-$148215.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work in a hybrid capacity balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team youll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: R-Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law Self-Print Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
Senior IC
About Company
FNBO offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more.
