Senior ServiceNow Business Analyst Project Manager

Leidosisseeking an experiencedSenior ServiceNow Business Analyst / Project Manager / Coordinatorto lead and support ServiceNow platform initiatives across multiple business functions. This role combines business analysis project management stakeholder engagement and coordination responsibilities to ensure successful delivery of ServiceNow solutions that align with organizationalobjectives.

The ideal candidatepossessesstrong ServiceNow platform knowledge exceptional communication skills and the ability to manage projects from requirements gathering through implementation testing deployment and post-production support.

This position is remote but will require onsite visits and must be located within commutable distance to Washington DC/East Coast

Qualifications:

Business Analysis

• Partner with business stakeholders to gather analyze document andvalidatebusiness and functional requirements.

• Conduct workshops interviews and process-mapping sessions toidentifybusiness needs and improvement opportunities.

• Translate business requirements into detailed user stories functional specifications and acceptance criteria.

• Analyze current-state processes and recommend ServiceNow-based solutions to improve efficiency and user experience.

• Support backlog management prioritization and requirements traceability.

Project Management

• Lead ServiceNow implementation enhancement integration and optimization projects.

• Develop and maintain project plans schedules milestones risk registers and status reports.

• Manage project scope timelines budgets resources dependencies and deliverables.

• Facilitate Agile ceremonies stakeholder meetings and governance reviews.

• Monitor project performance and proactively identify and mitigate risks and issues.

Coordination & Stakeholder Management

• Serve as the primary liaison between business stakeholders ServiceNow developers architects testing teams and leadership.

• Coordinate cross-functional teams to ensuretimelyexecution of project activities.

• Track action items decisions and dependencies across multiple workstreams.

• Prepare executive-level communications presentations dashboards and status updates.

• Support organizational change management training and adoption efforts.

ServiceNow Platform Support

• Support implementations and enhancements across ServiceNow modules including:

• IT Service Management (ITSM)

• IT Operations Management (ITOM)

• IT Asset Management (ITAM)

• HR Service Delivery (HRSD)

• Customer Service Management (CSM)

• Collaborate with technical teams on solution design integrations workflows and automation initiatives.

• Participate in testing activities including UAT planning execution and defect management.

• Ensure compliance with ServiceNow best practices and organizational governance standards.

Required Qualifications

• Bachelors degree in Information Systems Business Administration Project Management or related field.Additional years of experience may be substituted in lieu of degree.

• 8 years of experience as a Business Analyst Project Manager Program Coordinator or related role.

• 5 years of experience supporting ServiceNow implementations and enhancements.

• Strong understanding of Agile Scrum and hybrid delivery methodologies.

• Experience creating:

• Business Requirements Documents (BRDs)

• Functional Requirements

• User Stories

• Process Flows

• Project Plans

• Executive Status Reports

• Proven experience managing multiple concurrent projects and stakeholders.

• Excellent analytical problem-solving organizational and communication skills.

• AI experience withdrafting user stories converting technical configuration into plain-language and creatingprojectsupport documentation

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (CIS)

• Certified Scrum Master (CSM)

• PMI Project Management Professional (PMP)

• SAFeCertification

• ITIL Foundation Certification

• Experience in federal government healthcare financial services or large enterprise environments.

• Experience with ServiceNow platform governance roadmap planning and digital transformation initiatives.

• Shows initiative presents ideas to overcome challenges self-starter.

• Positive attitude willingness to learn and team-oriented.

At Leidos the opportunities are boundless. We challenge our staff with interesting assignments that provide them with an opportunity to thrive professionally and personally. For us helping you grow your career is good business.Wedlike to learn more about you apply today!