Daisy is a national leader in smart space installation and services dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative personalized solutions that enhance our clients everyday lives.
Position Summary
As a Senior Service Technician you are the primary point of contact for our clients responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands-on Audio Video experience who can independently troubleshoot maintain and optimize sophisticated technology systems while delivering a world-class client experience.
Key Responsibilities
Client Engagement: Build and sustain strong client relationships providing expert guidance on optimizing repairing and upgrading AV and smart space systems.
Maintenance & Troubleshooting: Perform assessments testing and maintenance of audio-visual networking control systems and security equipment resolving issues efficiently and accurately.
Service Coordination: Identify quote and manage necessary repairs or upgrades ensuring timely and high-quality resolution of client needs.
Documentation: Log all service activities updates and client interactions accurately using CRM tools.
Collaboration: Partner with sales service and trade teams to ensure seamless cohesive service delivery.
Administration: Manage a dedicated client book expand relationships as needed and report results and improvements to leadership.
Qualifications
High school diploma or equivalent.
Minimum 3 years of direct Audio Video (AV) experience required. Candidates without demonstrated AV field experience will not be considered.
Experience with networking control systems and technology integration strongly preferred.
Control4 Certification (preferred).
Valid drivers license clean driving record and reliable transportation.
Ability to lift up to 50 pounds and work comfortably in varied physical conditions.
Preferred Attributes
Proven track record of independent AV troubleshooting and system maintenance.
Strong leadership accountability and interpersonal skills.
Client-first mindset with a solutions-oriented approach.
Commitment to continuous learning and staying current with emerging technologies.
Proactive problem-solver who anticipates issues before they escalate.
Compensation & Benefits
Competitive salary commensurate with experience.
Health insurance (Medical Vision Dental).
401(k) retirement plan.
Paid vacation and sick leave.
Professional growth opportunities and industry certification support.
Work Environment
Field-based role involving travel to job sites hands-on tool use and direct client interaction.
Daisy enforces a strict smoke alcohol and drug-free policy across all buildings vehicles job sites and brand-representing activities.
Compensation: $35.00 - $45.00 per hour
Join the Team thats Simplifying Smart Technology
Daisy is the first national brand to help people easily use and enjoy technology fostering a sense of security comfort and happiness in their spaces. As we expand across the country were looking for passionate driven and innovative team members eager to contribute to our mission. While we have various open opportunities were always welcoming new Technicians!
The Daisy Difference for Technicians
We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery expand your role to leadership or even own a Daisy branch one day we providethe training resources and support to help you get there.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location and not to Daisy Corporate.
Required Experience:
Senior IC
Benefits:401(k)Competitive salaryDental insuranceHealth insurancePaid time offParental leaveTraining & developmentVision insuranceAbout DaisyDaisy is a national leader in smart space installation and services dedicated to simplifying smart home and office technology. We resolve complex technology ch...
Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off
Parental leave
Training & development
Vision insurance
About Daisy
Daisy is a national leader in smart space installation and services dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative personalized solutions that enhance our clients everyday lives.
Position Summary
As a Senior Service Technician you are the primary point of contact for our clients responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands-on Audio Video experience who can independently troubleshoot maintain and optimize sophisticated technology systems while delivering a world-class client experience.
Key Responsibilities
Client Engagement: Build and sustain strong client relationships providing expert guidance on optimizing repairing and upgrading AV and smart space systems.
Maintenance & Troubleshooting: Perform assessments testing and maintenance of audio-visual networking control systems and security equipment resolving issues efficiently and accurately.
Service Coordination: Identify quote and manage necessary repairs or upgrades ensuring timely and high-quality resolution of client needs.
Documentation: Log all service activities updates and client interactions accurately using CRM tools.
Collaboration: Partner with sales service and trade teams to ensure seamless cohesive service delivery.
Administration: Manage a dedicated client book expand relationships as needed and report results and improvements to leadership.
Qualifications
High school diploma or equivalent.
Minimum 3 years of direct Audio Video (AV) experience required. Candidates without demonstrated AV field experience will not be considered.
Experience with networking control systems and technology integration strongly preferred.
Control4 Certification (preferred).
Valid drivers license clean driving record and reliable transportation.
Ability to lift up to 50 pounds and work comfortably in varied physical conditions.
Preferred Attributes
Proven track record of independent AV troubleshooting and system maintenance.
Strong leadership accountability and interpersonal skills.
Client-first mindset with a solutions-oriented approach.
Commitment to continuous learning and staying current with emerging technologies.
Proactive problem-solver who anticipates issues before they escalate.
Compensation & Benefits
Competitive salary commensurate with experience.
Health insurance (Medical Vision Dental).
401(k) retirement plan.
Paid vacation and sick leave.
Professional growth opportunities and industry certification support.
Work Environment
Field-based role involving travel to job sites hands-on tool use and direct client interaction.
Daisy enforces a strict smoke alcohol and drug-free policy across all buildings vehicles job sites and brand-representing activities.
Compensation: $35.00 - $45.00 per hour
Join the Team thats Simplifying Smart Technology
Daisy is the first national brand to help people easily use and enjoy technology fostering a sense of security comfort and happiness in their spaces. As we expand across the country were looking for passionate driven and innovative team members eager to contribute to our mission. While we have various open opportunities were always welcoming new Technicians!
The Daisy Difference for Technicians
We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery expand your role to leadership or even own a Daisy branch one day we providethe training resources and support to help you get there.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location and not to Daisy Corporate.
Daisy offers expert smart home & business automation solutions, including audio/visual systems, lighting, security solutions, shades, and more. Find a branch near you!
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