Senior Service Desk Specialist

Keeping our technology running smoothly so our teams can do their best work.

At Consumers Credit Union we know that great technology support is the backbone of a great employee experience. Were looking for a tech-savvy problem solver who thrives on helping others tackling challenges and keeping systems running at their best.

As a Senior Service Desk Specialist youll be the go-to expert for hardware and software supportproviding hands-on troubleshooting coaching teammates and ensuring our technology environment stays secure stable and efficient.

Location/Schedule

• Hybrid schedule with 4 days/week at our corporate office in Lake Forest IL.
• Flexibility to be assigned an on call schedule approximately one week per month.
• Local Northern IL/Southeast WI candidates only!

What Youll Do

• Provide primary helpdesk support including installation maintenance troubleshooting and repair of computer hardware and software
• Respond to service desk requests document solutions and ensure timely resolution of issues
• Diagnose and resolve complex technical problems across PC systems applications and connectivity
• Support printers scanners check and receipt devices keeping everything running smoothly
• Maintain and manage PC imaging to ensure a consistent and reliable user experience
• Assist with system upgrades application releases and ongoing technology improvements
• Ensure laptops and mobile devices meet security and encryption standards
• Manage service desk workflows ticket assignments and service level expectations
• Partner with internal teams and external vendors to troubleshoot and resolve issues
• Contribute to documentation change control processes and continuous improvement initiatives
• Coach and support team members serving as an escalation point for more complex issues

What You Bring

• Associate degree in Technology (or equivalent experience)
• 2 years of experience in PC hardware/software support (in a financial setting preferred)
  • 6 years of experience may be considered in lieu of a degree
• Technical knowledge working in SolarWinds Active Directory MS Office 365 Windows 11 operating system IOS and Android networking devices including VPN and Wi-Fi
• Strong attentional to detail troubleshooting critical thinking and problem-solving skills with a proactive solutions-oriented mindset
• Excellent communication with non-technical users and a passion for helping others
• Ability to manage multiple priorities in a fast-paced environment
• A self-starter with the ability to work independently
• Ability to perform physical tasks including frequent bending and lifting of equipment up to 30 lbs
• Availability to work 40hours/week and be scheduled between the following hours:
  • Monday Friday: 7:30AM 6:00PM Rotating Saturdays: 8 AM - 2 PM.

Compensation

The annual salary range for this role is $ $50758 to $76138. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible HMO and PPO) dental vision spending accounts short-term disability long-term disability life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1000 hours of service and reaching age 20.

For more information about benefit offerings please visit our careers page: Consumers Credit Union (CCU)
We offer a collaborative culture competitive benefits and opportunities for growth. Join us and make an impact in a mission-driven organization that values innovation and people-first leadership. Founded in 1930 and headquartered in Lake Forest IL CCU has $4.3 billion in assets and serves more than 272000 members making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner but everyone needs people who are in their corner. Weve been recognized as a Great Place to Work multiple years in a row and were committed to growing both our business and our people. To learn more visit

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race ancestry color religion sex sexual orientation gender identity marital status pregnancy age national origin citizenship disability genetic information military status (including unfavorable discharge from the military) criminal or arrest history (unless job related) crime victim status or any other protected characteristic in the recruitment selection training utilization promotion termination or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: or .

Required Experience:

Senior IC