Senior Server Administrator

Certain terms and conditions of employment for this position including the rate of pay benefits etc. are currently subject to negotiation with the appropriate union

The Senior Server Administrator will drive the day-to-day maintenance and operations of on-premises and virtual servers to ensure stability and security of University of California San Franciscos (UCSF) computing environment. This role will coordinate server needs between a broad range of customers partners and key stakeholders in administrative and academic units. The Senior Server Administrator will act as a technical subject matter expert for Information Technology (IT) colleagues and provide training assistance and technical mentorship. This role will support hypervisor deployment and configuration as well as maintain day-to-day operations of centralized distributed physical and virtual servers.

The Senior Server Administrator will positively impact UCSFs operations and culture by ensuring UCSFs IT infrastructure is operable secure efficient and effective in service of UCSFs academic mission. This team member will advance the UCSFs mission by delivering exceptional information technology services comprehensively and consistently across faculty staff and students. This role will execute UCSFs vision while modeling UCSFs culture and values.

This role is expected to support the strategic modernization of UCSFs UNIX platform services including the transition of AIX-based workloads to Red Hat Enterprise Linux (RHEL) on virtualized infrastructure. The incumbent will provide technical leadership in planning migration performance tuning and operational stabilization of RHEL environments supporting critical healthcare and other Tier 0/Tier 1 applications.

Department Overview:

University of California San Francisco (UCSF) is distinguished as a leading academic healthcare organization home to groundbreaking discoveries world-class education and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure assuring the technical services that enable the academic medical and research missions of the organization. Beyond a focus on maintaining systems and resolving issues we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services regardless of the hour or complexity of the issue.

The Platform Services team within Infrastructure Services is committed to empowering the academic medical and research mission of UCSF by ensuring that all customers have seamless secure and accessible technological support. The team oversees the management and maintenance of various technology platforms including system and cloud services to guarantee they are secure readily available and performing optimally. Platform Services handles the management of critical software such as Epic ensuring it supports the highest level of medical service delivery by operating at peak performance. The team also oversees data center operations including server management storage and networking equipment to ensure the reliable delivery of health services. Additionally it manages databases with a focus on data security availability and top-tier performance. All these tasks are critical not only for the smooth operation of the Universitys technological infrastructure but also for enhancing productivity enabling the provision of high-quality health services and learning and ultimately improving patient and student outcomes.

REQUIRED QUALIFICATIONS

• Bachelors degree or equivalent combination of experience/training in one or more of the following fields: computer science engineering computer information systems etc.
• 5 years of experience with enterprise server administration with primary focus in IBM AIX on IBM POWER platforms in large-scale production environments.
• 3 years of experience administering Red Hat Enterprise Linux (RHEL) in enterprise environments.
• 3 years of experience supporting high availability (IBM PowerHA) clustering and disaster recovery architectures for mission-critical applications.
• 3 years of experience managing UNIX (i.e. PowerVM) and other virtualization technologies including logical partitioning and I/O virtualization.
• 3 years of experience planning and executing operating system migrations or platform modernization initiatives
• 3 years of experience deploying automation frameworks (Ansible etc).
• Advanced knowledge of IBM AIX system administration including LPAR management VIOS PowerVM and Live Partition Mobility.
• Advanced knowledge of Red Hat Enterprise Linux administration including system hardening lifecycle management and performance tuning.
• Ability to implement and support clustering technologies such as PowerHA and/or Linux-based HA solutions.
• Ability to integrate UNIX/Linux systems with enterprise storage platforms.
• Ability to deploy and manage Secure File Transfer Protocol (SFTP) frameworks.
• Ability to deploy and manage Managed File Transfer (MFT) frameworks using scripts or 3rd-party products (GoAnywhere etc)l
• Demonstrated extensive experience in information technology platform services virtualization and server administration (Unix Linux and Windows).
• Extensive experience with installing configuring modifying and supporting hypervisors Unix Linux and other operating with platform automation and orchestration methodologies and tools.
• Extensive experience with monitoring auditing tuning and analysis and optimization of system performance security and capacity planning patching and upgrades.
• Proven ability to interpret analyze and apply pertinent service level agreements updates policies procedures regulations and other requirements and turn them into actionable outcomes.
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Demonstrated skills associated with adapting equipment and technology to serve user needs. Demonstrated comprehensive understanding of how system management actions affect other systems system users and dependent/related functions.
• Demonstrated advanced knowledge skills and abilities associated with system problem identification and resolution. Experience with design configuration operation repair tracking and tuning of technology systems.
• Proficiency in key Infrastructure as Code (IaC) methodologies and principles. Knowledge of IaC tools such as Terraform Ansible Chef Puppet or equivalent and proficiency in scripting languages associated with IaC tools. Ability to write and maintain clear concise and effective infrastructure code. Proficiency in automating deployments scaling and management of infrastructure components.
• Advanced knowledge of computer security best practices and policies including demonstrated experience securing complex server-based software.
• Strong customer service skills. Ability to triage and escalate to supervisors and/or other teams for resolution.
• Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
• Ability to establish and advance positive working relationships and a strong rapport with team members stakeholders and customers.
• Strong organizational skills and ability to balance competing priorities and support concurrent projects. Experience working in a project-based environment using leading project management practices including schedule management status reporting and communication of project risks and issues.
• Strong demonstrated problem-solving skills; ability to scope solutions based on knowledge of available resources and timelines. Ability to ask questions gather information evaluate options and make decisions with integrity.
• Ability to think creatively and propose innovative ideas including the incorporation of new technologies or processes. Ability to work with agility in a fast-paced environment.

PREFERRED QUALIFICATIONS

• Certifications
• Server Certification (Microsoft Red Hat)
• CompTIA Server or equivalent
• VMware Certified Professional (VCP) or equivalent
• Citrix Certified Associate Virtualization (CCA-V) or equivalent