Senior Security Analyst CIAM SME

We are seeking an experienced Senior Security Analyst / CIAM Subject Matter Expert (SME) to support enterprise Identity and Access Management (IAM) initiatives with a focus on Customer Identity and Access Management (CIAM) Passkey Authentication and Transmit Security. The ideal candidate will provide L1.5/L2 production support troubleshoot authentication issues support migration from Transmit BindID to Passkeys and ensure secure seamless authentication experiences using modern authentication standards such as FIDO2 and WebAuthn.

• Provide L1.5/L2 production support for the migration from Transmit BindID to Passkey Authentication.
• Troubleshoot issues related to Passkey enrollment authentication failures device registration and user access.
• Investigate and resolve WebAuthn FIDO2 browser compatibility and authentication protocol issues.
• Analyze device binding credential synchronization and cross-device authentication problems.
• Monitor production incidents review application logs API transactions and perform root cause analysis (RCA).
• Collaborate with application development teams platform administrators security teams and Transmit Security support teams.
• Support CIAM platform implementation configuration integration and ongoing production support.
• Work with REST APIs to troubleshoot authentication workflows and API integrations.
• Ensure Identity and Access Management solutions comply with enterprise security policies and industry best practices.
• Assist in migration planning deployment validation testing and production rollout activities.
• Create and maintain operational documentation troubleshooting guides and knowledge base articles.
• Participate in rotational on-call support and resolve critical production incidents within SLA.
• Communicate effectively with business users customers and technical stakeholders during issue resolution.

• Customer Identity and Access Management (CIAM)
• Identity & Access Management (IAM)
• Authentication & Authorization
• Identity Federation
• User Lifecycle Management

• Passkeys
• Multi-Factor Authentication (MFA)
• FIDO2
• WebAuthn
• Passwordless Authentication
• Device Registration
• Credential Synchronization

• Transmit Security Platform
• Transmit BindID
• Authentication Migration
• Production Support

• REST APIs
• API Troubleshooting
• JSON
• OAuth 2.0
• OpenID Connect (OIDC)

• Incident Management
• Production Support (L1.5/L2)
• Root Cause Analysis (RCA)
• Log Analysis
• Security Monitoring
• Browser Compatibility Analysis

• Customer Support
• Cross-functional Collaboration
• Technical Documentation
• Stakeholder Communication

• Experience with Microsoft Entra ID (Azure AD) or other enterprise IAM platforms.
• Knowledge of SSO SAML OAuth and OpenID Connect (OIDC).
• Experience with CIAM products such as Okta Ping Identity ForgeRock or Auth0.
• Familiarity with cloud platforms (AWS Azure or GCP).
• Understanding of cybersecurity best practices and identity governance.

• 8-10 years of IT experience.
• Strong experience in Identity & Access Management (IAM) and Customer Identity & Access Management (CIAM).
• Hands-on experience with Transmit Security Passkeys FIDO2 WebAuthn and MFA.
• Experience providing L1.5/L2 production support for authentication and identity platforms.
• Strong knowledge of REST APIs authentication protocols and troubleshooting authentication workflows.
• Experience in customer-facing production support and incident management.