Senior Scrum Master

Job Family:

Travel Required:

Clearance Required:

As a Senior Scrum Master you will lead Agile execution for teams supporting operations maintenance enhancements transition activities application platform services application management security reporting and communications support. You will facilitate planning daily coordination backlog refinement sprint reviews retrospectives release readiness dependency management and cross-team collaboration to help deliver reliable secure and user-centered services. You will work closely with federal stakeholders product owners technical leads developers testers operations staff security teams IV&V partners helpdesk partners and modernization teams to align delivery activities with mission priorities HHS EPLC expectations compliance requirements and cost-efficiency objectives.

• Facilitate Agile ceremonies including sprint planning daily standups backlog refinement sprint reviews retrospectives release planning and cross-team coordination sessions.

• Support delivery of operations maintenance enhancements forms work chatbot updates application platform activities and technical support efforts through disciplined Agile execution.

• Partner with product owners federal stakeholders technical leads developers testers operations staff and security teams to maintain a prioritized actionable backlog aligned to program goals and service area commitments.

• Track sprint progress risks issues dependencies impediments and delivery metrics; escalate blockers and support timely resolution across development operations security helpdesk IV&V and modernization stakeholders.

• Promote predictable delivery by supporting capacity planning release readiness change coordination deployment planning and operational continuity for a public-facing mission-critical federal system.

• Coordinate Agile delivery activities with HHS EPLC artifacts technical documentation security documentation testing artifacts change requests release notes and other program deliverables.

• Support transition-in and transition-out activities by helping teams organize work validate readiness manage dependencies and sustain continuity of development operations maintenance and user support services.

• Use delivery data team feedback operational trends and retrospective outcomes to identify process improvements strengthen team performance and improve transparency for program leadership.

• Support coordination of issue management from identification through closure including software issues documentation gaps Tier 2 helpdesk escalations S2S escalations and production support priorities.

• Prepare and communicate Agile status sprint progress risks dependencies action items and delivery insights in formats appropriate for executive federal technical and non-technical audiences.

• Foster collaboration accountability psychological safety and continuous improvement across distributed teams and multi-contractor delivery environments.

What You Will Need:

• Bachelors degree . Additional Four(4) years of exp needed in lieu of degree.

• Four(4) to Ten(10) years of experience supporting software delivery IT operations or technology modernization programs including 5 years serving as a Scrum Master Agile delivery lead or equivalent role.

• Demonstrated experience facilitating Agile ceremonies and helping teams apply Scrum Kanban SAFe or hybrid Agile practices in complex delivery environments.

• Experience managing impediments risks dependencies action items delivery metrics and cross-team coordination for application development O&M testing release and production support activities.

• Experience supporting federal IT programs mission-critical applications public-facing systems or shared service platforms.

• Working knowledge of application lifecycle management requirements management quality assurance configuration management release management and DevSecOps delivery practices.

• Ability to coordinate effectively with product owners federal stakeholders technical teams security teams operations teams IV&V partners helpdesk partners and other contractors.

• Strong understanding of:

  • Agile delivery frameworks and team facilitation practices

  • Backlog refinement sprint planning capacity planning and release planning

  • Risk issue dependency and impediment management

  • Delivery metrics dashboards status reporting and stakeholder communications

  • Testing coordination release readiness operational support and continuous improvement

• Experience using Agile and collaboration tools such as Jira Azure DevOps Confluence SharePoint Microsoft Teams or similar platforms.

• Excellent communication facilitation negotiation and conflict-resolution skills with the ability to translate complex delivery information for executive federal technical and non-technical audiences.

• Must be able to OBTAIN and MAINTAIN a Federal or DoD PUBLIC TRUST; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

What Would Be Nice To Have:

• Experience supporting federal grants management systems shared service platforms or large public-facing government applications.

• Experience with

• Experience with HHS ACF CMS HRSA NIH or other federal grant-making agencies.

• Knowledge of HHS Enterprise Performance Life Cycle (EPLC) federal IT governance ATO processes security assessment activities and compliance-driven delivery environments.

• Experience with -like capabilities including public-facing web applications applicant submissions grantor user management S2S integrations forms processing chatbot support helpdesk escalations or system status communications.

• Experience supporting cloud-hosted applications AWS environments application platform security certificate management account management logging monitoring backup validation or disaster recovery planning.

• Experience supporting modernization consolidation transition-in or multi-vendor integration initiatives involving multiple applications and stakeholder organizations.

• Relevant certifications or credentials such as:

  • Security Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) or equivalent cybersecurity certification

  • Certified Authorization Professional (CAP) Certified in Governance Risk and Compliance (CGRC) or equivalent federal compliance credential

  • AWS Security Specialty AWS Solutions Architect or equivalent cloud security certification

  • ITIL SAFe DevSecOps or other relevant federal IT service delivery certification

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement Personal Development Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care Hospital Indemnity Accident Insurance Legal Assistance and ID theft protection etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.